What are the responsibilities and job description for the Call Center Representative position at Emerald Logistix?
Department: Emerald Logistix
Location: Columbus, OH
Compensation: $18.50 - $24.00 / hour
Job Title: Call Center Representative
Location: Columbus,OH
Job Type: Full-time
Job Summary:
We are seeking a dynamic and customer-oriented Call Center Representative to join our dedicated team. In this role, you will be the first point of contact for our customers, handling inquiries and providing exceptional support over the phone. You will be responsible for addressing customer questions, complaints, and requests with professionalism and efficiency, ensuring a positive experience with our company.
Key Responsibilities
- Answer inbound calls promptly and professionally
- Provide detailed information about products and services
- Document customer interactions accurately in the system
- Resolve customer complaints and issues effectively
- Maintain knowledge of current promotions and offerings
- Follow up on customer inquiries to ensure satisfaction
- High school diploma or equivalent; further education is a plus
- Proven experience in a customer service role or call center environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage time effectively
- Familiarity with call center software and technology
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
- Flexible working arrangements.
- Health, dental, and vision insurance.
- Paid time off and company-sponsored events.
Salary : $19 - $24
