What are the responsibilities and job description for the Customer Service Representative - Claims position at Security National Life Insurance Company?
Description
Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too. We've been recognized as a "Top Workplace" for 5 years in a row.
What You'll Do:
This position will primarily be responsible for following a strict procedure for answering phone calls from our policy holders and funeral homes, and some data entry on new life insurance claims. This is an entry level position with a Monday - Friday business hours schedule. We offer a comprehensive benefits package that includes health insurance, PTO, Employee Discounts, and more.
- Inbound & outbound calls from Funeral Homes, Policyholders and Beneficiaries
- Analyzing contracts for monetary discrepancies
- Processing life insurance claims
- Provide excellent customer service on phone and through email
- Other special projects as assigned
#LI-DNI
Requirements
What We'll Love About You:
- Customer service oriented
- Self-motivated
- Dynamic, friendly and outgoing personality
- Team oriented
- Detail oriented
- Multi-tasker
Requirements:
- Basic computer operation skills
- Ability to type 35 wpm
- Working knowledge of Microsoft Office (Outlook, Excel, Word)
- Ability to pay close attention to detail
- Ability to quickly learn new processes and procedures
- Ability to work independently and with a team when needed
- Ability to work Monday through Friday, 8:00 am to 5:00 pm
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times, and engage in repetitive movements
Education and Experience:
- High school diploma or equivalent
- Work experience of 1-2 years preferred
- Bilingual in English and Spanish preferred
What You'll Love About Us
- Great Company Culture. Top Workplaces 5 years in a row
- Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
- Health Benefits. Medical with HSA and FSA options, dental, and vision
- Prepare for the Future. 401(k) with company match
