What are the responsibilities and job description for the Customer Service Specialist position at Security State Bank and Trust?
Job Summary:
We are seeking a Customer Service Specialist to join our team at Security State Bank and Trust. As a key member of our banking operations, you will provide exceptional customer experiences, maintain accurate records, and perform various financial transactions with precision and efficiency. The ideal candidate must possess excellent communication skills, be detail-oriented, and have a strong understanding of banking products and services.
Responsibilities include:
Requirements:
To be successful in this role, you must have:
We are seeking a Customer Service Specialist to join our team at Security State Bank and Trust. As a key member of our banking operations, you will provide exceptional customer experiences, maintain accurate records, and perform various financial transactions with precision and efficiency. The ideal candidate must possess excellent communication skills, be detail-oriented, and have a strong understanding of banking products and services.
Responsibilities include:
- Providing customer support and resolving issues in a timely and professional manner
- Maintaining accurate records of customer transactions and interactions
- Processing deposits and loan payments, cashing checks and savings withdrawals, and performing other financial transactions
- Assisting customers with questions and issues related to banking products and services
- Emulating SSB&T Core Values and upholding the highest standards of customer service
Requirements:
To be successful in this role, you must have:
- Banking experience is required
- Excellent customer service skills
- High School Diploma or General Education Diploma (GED)
- Ability to handle large amounts of currency with speed and accuracy
- Good organizational, interpersonal, and communication skills
- Working knowledge of Microsoft Word and Excel
- Excellent typing skills
- Ability to obtain a Notary Public Commission
- Must be able to multi-task
- Understanding of various types of deposit accounts and related regulations
- Understanding of various types of loan products and related regulations
