What are the responsibilities and job description for the Customer Success Manager - EdTech (remote) position at Securly?
Company Overview
Securly, Inc. is the pioneering leader in AI-driven student safety and wellness solutions for K-12 schools. Our award-winning technology safeguards over 20 million students across 20,000 schools globally, continuously raising industry standards. Recognized as an EdTech Product of the Year and a Top Place to Work, we are driven by our mission to create safer, more supportive educational environments through innovation.
Job Summary As a Customer Success Manager, you will manage relationships with approximately 300 small school districts primarily in the mountain timezone. Reporting to the Director of Customer Success, you will be responsible for driving customer satisfaction, retention, and account growth. This role combines proactive relationship management with consultative solution-selling, ensuring that clients maximize the value of Securly's solutions through strategic engagement and support. Total compensation is based on experience and is up to $125K.
Key Responsibilities
- Customer Relationship Management
Build and maintain strong, trust-based relationships with stakeholders across your accounts to ensure long-term success.
Monitor and proactively improve customer health scores, keeping at least 80% of accounts in the green zone.
Conduct thorough assessments of customer needs and product usage to develop tailored account strategies.
Identify and drive upsell and cross-sell opportunities, meeting or exceeding annual expansion revenue targets.
Foster customer advocates by delivering exceptional service, encouraging testimonials, and building strong referrals.
Maintain a high standard of customer satisfaction by addressing client needs, resolving issues proactively, and delivering measurable improvements in overall account engagement.
Develop and execute detailed territory plans to maximize growth opportunities and mitigate risks.
Partner with sales, marketing, and product teams to align on customer objectives and enhance the customer journey.
Performance Milestones
First 30 Days
First 90 Days
First 6 Months
First Year
Required Skills and Qualifications
Proven ability to deliver tailored messaging, build trust, and engage stakeholders at all levels.
Demonstrated success in achieving and exceeding goals, with a positive and growth-oriented mindset.
Expertise in identifying challenges, developing solutions, and negotiating mutually beneficial outcomes.
Proven ability to effectively articulate product features, benefits, and industry trends in the K-12 EdTech space.
Proven track record of identifying and capitalizing on upselling and cross-selling opportunities to drive revenue growth.
Skilled in adapting strategies to meet client needs while maintaining high satisfaction levels.
Wellness & Benefits Overview
At Securly, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness.
What We Offer
Robust salary structure complemented by performance incentives.
Comprehensive health, dental, and vision insurance, with a 401(k) match.
12 weeks of fully-paid parental leave.
Unlimited vacation, paid holidays, summer Friday half-days, and a full week of paid leave at year-end.
1,000 annual stipend to support your growth.
Flexibility to work where you are most productive.
Securly is an Equal Opportunity Employer We are committed to diversity and inclusion, welcoming candidates from all backgrounds to bring their unique perspectives to our team. If you need accommodation during the application or interview process, please contact recruitment@securly.com
LI-remote
Salary : $125,000
