2nd Shift CUSTOMER SERVICE REPRESENTATIVE

Position – 2nd Shift Customer Service Representative

Job Location – Lakeville, MN

Employment Term – Temp to Hire

Employment Type – Full-Time

Work Hours (Shift) –  2nd Shift, 5:30 pm to 2 am

Starting Pay $21.00

We are seeking a dedicated and quick-learning Customer Service Representative for our 2nd shift operations. This role is critical in ensuring smooth interactions between drivers, customers, and warehouse operations while maintaining exceptional service standards.

Key Responsibilities

• Driver Interaction:
• Check-in and check-out drivers promptly and accurately.
• Confirm receipts and manage outbound orders.
• Customer Communication:
• Respond to inquiries and complaints regarding shipments, inventory counts, and work orders.
• Act as the liaison between customers, warehouse, and office teams for account administration, invoicing, and credit changes.
• Clerical Support:
• Generate and process all necessary paperwork for customer work orders.
• Maintain corresponding files, manage reports, and track inventory records.
• Answer phones, greet visitors, and operate office equipment and software.
• Scheduling & Reporting:
• Schedule appointments and oversee load status to ensure all orders are completed and closed.
• Resolve issues related to refused products, overages, shortages, and damages (OS&D).
• Team Collaboration:
• Provide support to senior customer service representatives and assist in training and coaching on customer service functions.
• Coordinate recalls, national holds, and item master maintenance across multiple sites.
• Adherence:
• Follow attendance policies and arrive punctually for assigned shifts.

Qualifications

• Education & Experience:
• High school diploma or GED preferred.
• 2-4 years of customer service or related experience, ideally in logistics or warehousing.
• Skills & Competencies:
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office Suite and Warehouse Management Systems (WMS).
• Accurate typing and data entry abilities.
• Other Attributes:
• Flexibility, initiative, and the ability to work well with challenging customers.
• Understanding of customer-specific needs, including storage and handling requirements.