2nd Shift Logistics Coordinator

Position – 2nd Shift Customer Service & Logistics Coordinator 

Job Location – Lakeville, MN 

Employment Term – Temp to Hire 

Employment Type – Full-Time 

Work Hours (Shift) –  2nd Shift, 5:30 pm to 2 am 

Starting Pay $21.00 

We are seeking a dedicated and quick-learning Customer Service Representative for our 2nd shift operations. This role is critical in ensuring smooth interactions between drivers, customers, and warehouse operations while maintaining exceptional service standards. 

Key Responsibilities 

• Driver Interaction: 
• Check-in and check-out drivers promptly and accurately. 
• Confirm receipts and manage outbound orders. 
• Customer Communication: 
• Respond to inquiries and complaints regarding shipments, inventory counts, and work orders. 
• Act as the liaison between customers, warehouse, and office teams for account administration, invoicing, and credit changes. 
• Clerical Support: 
• Generate and process all necessary paperwork for customer work orders. 
• Maintain corresponding files, manage reports, and track inventory records. 
• Answer phones, greet visitors, and operate office equipment and software. 
• Scheduling & Reporting: 
• Schedule appointments and oversee load status to ensure all orders are completed and closed. 
• Resolve issues related to refused products, overages, shortages, and damages (OS&D). 
• Team Collaboration: 
• Provide support to senior customer service representatives and assist in training and coaching on customer service functions. 
• Coordinate recalls, national holds, and item master maintenance across multiple sites. 
• Adherence: 
• Follow attendance policies and arrive punctually for assigned shifts. 

Qualifications 

• Education & Experience: 
• High school diploma or GED preferred. 
• 2-4 years of customer service or related experience, ideally in logistics or warehousing. 
• Skills & Competencies: 
• Ability to work effectively in a fast-paced environment and handle multiple tasks. 
• Strong communication, problem-solving, and interpersonal skills. 
• Proficiency in Microsoft Office Suite and Warehouse Management Systems (WMS). 
• Accurate typing and data entry abilities. 
• Other Attributes: 
• Flexibility, initiative, and the ability to work well with challenging customers. 
• Understanding of customer-specific needs, including storage and handling requirements. 

Salary : $21