Optician

Description

The Optical Assistant supports team goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.

POSITION SUMMARY

The Optical Assistant is responsible for demonstrating excellent customer service by assisting patients and the optical manager/ optician in the optical center.

ESSENTIAL FUNCTIONS include the following:

• Advises and assists patients in selection of frames and lens, including the selection of color, shape and size.

• Takes measurements to determine size, shape and specifications of lenses and frames for each patient.

• Verifies prescription using specialized equipment.

• Works up optical order for eyewear and processes the eyewear order via the fax/phone.

• Calls patients to pick up eyewear/replacement contact lenses.

• Dispenses eyewear/replacement contact lenses to patients.

• Orders and stocks supplies as needed, according to Green Optical guidelines and as approved by the optical manager.

• Instructs and assists patients on care of glasses and other equipment use.

• Responds to patient inquiries regarding questions.

• Serves as liaison to vendors and physicians, as requested by optical manager.

• Receives payments from patients and enters into NextGen System.

• Maintains optical inventory database as directed by the optical manager.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

KNOWLEDGE, SKILLS, & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Good problem solving and decision-making skills

· Good interpersonal and customer service skills

· Good dexterity

· Good computer skills including use of standard office programs

· Ability to perform tasks in a timely manner

· Ability to speak, read, and write in English

· Ability to pleasantly and effectively communicate both orally and in writing

· Ability to operate standard office equipment

· Ability to concentrate, think, and learn

· Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

EDUCATION AND/OR EXPERIENCE

Highschool diploma or equivalent required. A minimum of 1 year previous optical experience preferred.

Qualifications