NOC Engineer I

Segra is searching for a dynamic and experienced Senior NOC Engineer.   Role Overview: In the role of Senior NOC Engineer, you will be responsible for more advanced network monitoring, troubleshooting, and issue resolution. Building on the foundational skills you have developed; this position demands a deeper understanding of Segra’s network infrastructure. You will independently manage routine network operations, perform more complex system administration tasks such as advanced troubleshooting and patch management, and develop scripts to automate repetitive processes. As a Senior NOC Engineer, you will also serve as a key escalation point for Tier 1 and 2 engineers, offering guidance and resolving issues that require a higher level of technical knowledge. Your role involves proactive involvement in network optimization projects and a greater focus on identifying and implementing mitigation strategies. Additionally, you may be tasked with conducting training sessions for less experienced team members and contributing to the development of operational procedures.   Qualifications Education:  Associate degree or equivalent required. Bachelor’s Degree preferred but not required.  Vendor certifications preferred (Cisco, Ciena, Adtran, Alcatel-Lucent, Nokia, etc.) Experience:   At least 6 years professional level Engineering experience; or an equivalent combination of education and professional level related Engineering/Technical experience preferred.   Key Competencies:  Excellent verbal and written communication skills. Proficient in computer applications, including Microsoft Word and Excel. Strong analytical, problem-solving, and multitasking abilities. Detail-oriented with strong organizational and time management skills. Effective interpersonal skills for engaging with customers, management, and team members. Able to prioritize in a fast-paced, time-sensitive environment.   About Segra: Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.   Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.   Benefits Overview: Segra offers a very robust benefits package to our full-time employees, some of which include: Medical, dental, vision insurance Life insurance 401(k) match Flexible Spending/Health Savings Accounts Tuition and gym reimbursements Vacation/PTO, paid holidays, floating holidays Volunteer days, parental leave Legal, accidental, hospital indemnity, identify theft, pet insurance   Our Commitment to Equality: Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.