Medical Operational Support Specialist

We are seeking a highly motivated and detail-oriented Operational Support Specialist to join our team. This dual-role position combines technical product support with operational analysis, providing a unique opportunity to contribute to the efficiency and quality of our dental and medical microscope business. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a passion for data-driven operational improvement. You will collaborate with the Microscope Repair Manager, creating redundancies and improving overall efficiency. A key responsibility will be developing and documenting standard operating procedures (SOPs) utilizing QT9 software and instructions for all operational areas.

Shift Time: 7:45 AM- 4:15 PM

Work Days: Monday-Friday

Location: St. Louis Missouri, On-site

Perks and Benefits:

• Medical, Vision, and Dental health plans
• Parental and Bonding Leave
• PTO
• 401(k) Matching
• Tuition Reimbursement

Here at Seiler we are committed to not only manufacturing and selling the highest quality systems and utilizing modern techniques, but we are also committed to our employees’ well-being and happiness. In addition to the perks above we also offer:

• 9 annual paid holidays
• 1-2 free company events every summer
• Employee Assistance Program (EAP)
• Flexibility in start/stop time for most positions
• Profit Sharing and More!

Responsibilities include: 

• Technical Product Support & Operations
  • Assemble, repair, and maintain microscopes, ensuring high quality control standards for optical and electronic components.
  • Inspect instruments for product issues, document findings, and implement corrective actions.
  • Provide technical support via phone and email for customer and representative inquiries.
  • Monitor and manage inventory, ensuring accurate transactions and supporting delivery needs.
  • Handle shipping/receiving processes, including documentation, packaging, and labeling.
  • Follow established ISO standards and government regulations.
  • Support workflow management for instruments and components.
  • Develop and document SOPs for all technical and operational tasks.
• Operational Analysis & Support
  • Analyze operational data to identify efficiency and quality improvements.
  • Track and report on key metrics (first-pass resolution rate, inventory accuracy, order processing time, repair turnaround, shipping efficiency).
  • Optimize processes using data-driven insights with a focus on ensuring that all orders are shipped within ten days of receipt.
  • Assist in justifying operational expenses with clear and measurable reports.
• Combined Responsibilities
  • Act as a backup for technical support roles, ensuring smooth operations.
  • Continuously identify and implement process improvements.
  • Maintain accurate records and documentation.
  • Collaborate with cross-functional teams to improve overall efficiency.
  • Provide regular reports to management on performance indicators.

Requirements:

•   2 years of experience in a technical support or operations role.
• Technical aptitude with mechanical and optical devices (microscopes preferred), with ability to assembly follow work instructions.
• Ability to lift 30 pounds.
• Strong problem-solving and diagnostic skills.
• Knowledge of inventory management and logistics. 
• Experience with data analysis tools and reporting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work independently and within a team. 
• Experience developing and documenting SOPs and work instructions.
• Familiarity with ISO standards and government regulations (preferred).Customer service and technical support experience.