Instrumentation Service & Technical Manager

Seitron Americas Inc., a growing innovative instrumentation manufacturer located in Newtown, PA, is seeking a Full-Time, highly motivated Instrumentation Service & Customer Service Manager to help manage & facilitate our growing Service & Calibration Department.  

Instrumentation portfolio: combustion gas & emissions analyzers, AC/Refrigeration portable testing instruments, Refrigeration leak detection systems, portable & fixed gas leak detection systems and personal gas monitors for safety.

Job Description:

• Coordination and Management of Service Department
• Assemble, repair, and calibrate the company’s range of handheld gas & emissions analyzers, leak detectors, personal gas safety monitors, etc.
• Properly follow work and test procedures, perform QA and QC inspections. (components include PCBs, pumps, batteries, displays, sensors)
• Use diagnostic methods to identify issues/problems and come up with solutions to repair them.
• Coordination & operation of gas cylinders and environmental chambers to perform testing and calibration of repaired/assembled units.
• Fix or replace defective components and notify purchasing of the need to order necessary parts to replace faulty or worn-out parts.
• Complete detailed reports and keep records on the services completed.
• Performing evaluations and repairs of instruments, accessories, and components.
• Performing measurement verifications using laboratory equipment.
• Completing calibration adjustment procedures for new and RMA analyzers.
• Updating RMA tickets and completing RMA evaluation forms.
• Replacing sensors, components, and accessories as needed.
• Customer service including techical support and communication with customers
• Assisting with new product configurations.
• Assisting with inventory management.

 Qualifications & Requirements:

• Analytical Skills and Research and Development (R&D) experience
• Team Management and Project Management skills
• Technical Support knowledge
• Excellent problem-solving abilities
• Excellent Organizational Skills
• Strong communication and interpersonal skills
• Degree in Engineering or related field and/or Previous experience in instrumentation service industry is a plus
• Experience in Customer Service and Customer support interaction & communication
• Skills in Microsoft Office, Email, ERP, CRM and service platforms
• Technically inclined & motivated to learn.
• Mechanical and electrical aptitude is a plus.