What are the responsibilities and job description for the Account Management, Control Tower Coordinator position at SEKO Logistics?
Job Description:
KEY ACCOUNTABILITIES INCLUDE:
- Track and Trace of all shipments, ensuring all milestones are met within agreed SLAs.
- Work alongside origin and destination offices to resolve any issues that arise.
- Adhere to Client SOPs and Work Flows
- Monitor Compliance
- Build relationships with gateways, operational and warehouse teams to ensure SOP and process flows are followed for all inbound and outbound shipments.
- Work alongside gateway teams to establish relationships with airlines handling high volume lanes.
- Ensure all origins freight and documents are ready for carriage.
- Rate and enter costs against master job.
- Book all shipments with carriers.
- Travel, as necessary, to meet SEKO offices, customer offices & customers to establish & maintain systems & procedures
- Oversee communications with clients, all communication will flow from client to control tower to internal team members. Identify areas of customers business that require escalation to IT Teams, Internal Operations and to management or account sponsors for resolution or development
- Day to Day operations will operate out of 3 operating systems: SEKO Operational System, SEKO eCommerce Operating System and the Clients Operating system.
- SEKO Operational system will be utilized for shipment creation and invoicing
- SEKO eCommerce Operating System will be the main day to day operating system for the CT; data entry of new shipments, data entry of ATA/ATD, Reviewing and Closing MAWB Manifests and Troubleshooting.
- Client system will be utilized to raise cases for any issues that arise during day to day operations
- Produce Manual Daily Transit Report/Track & Trace Agree and daily volume reports
- Complete daily level delay reports shared by client
- Agree problem escalation process with customer
- Produce / review reports & data
- Participate in Account management reviews and team meetings
- US Branch office liaison relation to Supply chain systems and business process
- Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
- Other duties as assigned by management.
REQUIREMENTS:
- Strong communications skills
- Team Leadership ability
- Business/ Commercial Acumen
- Relationship Management ability
- Strategic Vision and Planning skills
- Problem solving
- Cultural empathy
- Selling skills
- Self-motivation
- Project management
- Intermediate to Advanced excel, word & PowerPoint skills
- Keen Analytical capabilities
- Creative and critical thinking
EDUCATION & EXPERIENCE:
- High School Diploma or GED.
- 1-3 months related experience and/or training; or equivalent combination of education and experience.
- International / Domestic logistics management experience
SPECIALIST CERTIFICATIONS:
- None
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
SEKO is a client centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.
To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who understand our five Core Values and want to share in the future success of the business.
SEKO'S CORE VALUES
To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who understand our five Core Values and want to share in the future success of the business.
SEKO'S CORE VALUES
- Respect - for ourselves, all others, and our community
- Client Focus - we are in business to serve our internal and external clients, and to satisfy their needs
- Integrity - no compromise, hold self accountable for actions
- Teamwork - we need to really work together
- Fun - work hard, play hard
- We have many positions available around the world - including Business Development Executives, Systems Administrators, Operations Coordinators and many others.
