What are the responsibilities and job description for the Application Support Specialist position at SEKO Logistics?
Job Description :
KEY ACCOUNTABILITIES INCLUDE :
Application and Process Standardization Program
Responsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in service
Document and advise on company standard procedures where relevant, including new client onboarding processes
Own the design and implementation of various company training programs, including documentation and guidance
New Hire Onboarding
Monthly Staff Refreshers
Branch Super User Coaching
Assist in the development and monitoring of audit systems required for ensuring minimum quality standards are met through the branches
Application and Process Change Management
As the primary liaison for the business on applications and processes, is expected to be comfortable with every new feature and application being implemented, and serve as the main point of contact for the same
With support from the Technical Delivery team lead operational deployment efforts for new or updated features / applications / processes
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments
Support leadership in change management activities
Identify, manage, and mitigate risks for a given change or deployment
Identify opportunities for continuous improvement and optimization, and where appropriate work with the Technical Delivery team to realize enhancements rapidly and effectively
Document changes to processes and procedures as they arise and ensure change logs are maintained
Assist in the development and monitoring of audit systems required for ensuring deployments are successful, or identifying problems before they become endemic
Comply with the Quality and Governance framework for project management, deployment and closure
Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
Other duties as assigned by management.
REQUIREMENTS :
Experience with warehouse management systems (either as an operational user or a system admin) is required.
Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time.
Ability to work independently with general guidance.
Ability to work with cross-functional teams and lead projects in coordinating work of others.
Excellent written and verbal communication skills
Ability to establish and maintain effective working relationships with strategic partners, operational teams, internal technical resources, and executive leadership
Ability to make presentations to internal and external audiences
Excellent data collection and qualitative and quantitative analytical skills with ability to perform analysis of trends and formulate action plans to improve results
Able to travel as needed
EDUCATION & EXPERIENCE :
Minimum
Bachelor's Degree in business, information technology or related field or equivalent experience
5 Years in a freight forwarding operations and / or product management
Experience working with WMS Systems, ERP Systems, and / or E-commerce Platforms
Experience of training and implementation of new systems, applications, or processes
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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