What are the responsibilities and job description for the International Operations Coordinator - Air Export position at SEKO Logistics?
Job Description
KEY ACCOUNTABILITIES INCLUDE:
EDUCATION & EXPERIENCE:
KEY ACCOUNTABILITIES INCLUDE:
- Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.
- Produce all necessary documents, bills of lading, etc.
- Answer phones, book, and work with all shipments with carriers. Provide excellent customer service and communication with our customers and vendors.
- Research and respond to any agent requests. Work with vendor-specific websites to set up and track shipments.
- Determine routings for overseas and origins if required.
- Negotiate rates with carriers, vendors, and agents. Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
- Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
- Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
- Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
- Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
- Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
- Enter pickups and route freight, then file documents after completion.
- Enter new accounts and/or do maintenance on account files when needed.
- Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.
- Process cargo manifests, calculate charges, and coordinate all areas of freight release.
- Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers
- Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.
- Comply with SEKO’s C-TPAT Security Profile TSA Certified and SEKO’s Core Values
- Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
- Other duties as assigned by management.
- Excellent customer service and interpersonal skills required with ability to effectively communicate orally and in writing. Must have a positive attitude and be professional.
- Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications. Must have data entry experience.
- Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume, and distance measurements. Compute rate, ratio, and percentages.
- Effectively participates in department projects related to assigned area of responsibility.
- Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding.
- Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
- Language Skills -- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Speak effectively before groups of customers or employees of organization
- Write routine reports and correspondence, enter all shipment info into SEKO system
EDUCATION & EXPERIENCE:
- High School Diploma or GED required.
- Minimum four years’ freight forwarding experience.
- Must be a self-starter and have excellent organizational skills
- Bachelor’s Degree preferred or equivalent combination of work experience
- CargoWise Experience
