What are the responsibilities and job description for the Ticketing Clerk position at Select Chemistry?
TICKETING CLERK
Job Details
Full Time / Part Time: Full Time
Pay Range: $21/Hr - $24/Hr*
FLSA Classification: Non-Exempt
Business Unit: Trucking
Reports to: Manager
Travel Requirement: No
*Commensurate with experience
Top Tier Benefits\u3000
- Medical, dental, vision, coverage in addition to life and disability insurance plans.
- Paid Vacation Days and Paid Holidays.
- Retirement and Savings (401K) Plan with Company match.
- Referral bonus with no cap on amount of referrals.
- Paid Training.
Job Description
Select’s Ticketing Clerk will be responsible for providing exceptional service from invoice creation to distribution. The Ticketing Clerk will handle a high volume of transactions, working with internal and external customers ensuring billing needs are met.
The essential job functions include, but are not limited to
- Perform review of ticket pricing daily and process for manager review.
- Perform review of customer requirements/pricing before generating and posting tickets.
- Process tickets per customer requirements in a timely manner.
- Assist Credit and Collections with researching and resolving disputes.
- Review/Process rejected/disputed tickets daily.
- Submit tickets into customer ticketing portals/EDI.
- Communicate with other departments to resolve discrepancies.
- Assist with month-end closing.
- Maintain and understand customer requirements to pay.
- Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
- Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner.
- Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- High school diploma /GED.
- Three years of related experience and training; or equivalent combination of experience and training.
- Competency in Microsoft applications including Excel, Word and Outlook.
- Ability to add, subtract, multiply and divide in whole numbers, common fractions and decimals.
- Excellent communication skills (verbal and written).
- Attention to detail and ability to multi task.
- Must have strong organizational skills.
- 10 key by touch.
Select Values and Guiding Principles
- W: Working Safe
- A: Accountability
- T: Teamwork
- E: Excellence
- R: Respect
Compensation Information
Compensation is competitive and commensurate with experience.
Physical Demands and Exposures
- This position works in the field and/or climate-controlled environment. The Company will supply adequate training and equipment to perform the functions of the job.
- Monday – Friday, 8am-5pm.
- Involves sitting at a desk for extended periods of time.
- Needs high degree of concentration in a busy area.
- Ability to lift up to 25lbs.
Salary : $21 - $24
