What are the responsibilities and job description for the Desktop Support Technician position at Select Source International?
Job Description
Job Description
Job Title : PC LAN Technician
Duration : 06 Months
Location : Phoenix, AZ
Position Description
The device refresh project technician is part of a team responsible for supporting the deployment, setup, configuration, and quality assurance for Maricopa County Desktop Refresh Project (DRP).
The DRP consists of laptops, desktops, monitors and peripherals that will need to be deployed to 30 Maricopa County departments in a scheduled manner.
DRP Technicians will report to the Desktop Refresh Project Manager and will work across multiple county department, with customer liaisons and other stakeholders.
This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors, and other peripherals provided by the program.
The team member will assist in updating the ServiceNow Asset Management (SNAM) portal with required details.
The team member will assist in analyzing the current SNAM data and correcting within their limits of responsibility or providing to the Asset Manager the corrections needed.
The team member will also assist the Project Coordinator activities to manage resources in the delivery of project documentation, status reports, estimates, timelines, end user documentation, etc.
This role will work closely with the department liaisons for logistics and scheduling, and full-time Service Desk representatives for configuration and troubleshooting of issues.
The team member will also be responsible for product inventories, processing device recycling requests and handling one-off issues as they arise.
Company Description
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
Company Description
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
