Senior Contested Foreclosure Case Manager

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Job Title: Senior Contested Foreclosure Case Manager (On-site) Department: Legal Reports To: VP, Senior Managing Litigation Counsel FLSA Status: Non-Exempt Position Summary: The Senior Contested Foreclosure Case Manager will work hands-on with the VP, Senior Managing Litigation Counsel, Legal Department staff, outside foreclosure counsel, internal loan servicing departments and Selene’s investors to effectively and efficiently manage and resolve contested foreclosure cases. This person must be proactive and have the ability to work independently. This position requires the applicant to work in either Selene’s Dallas or Jacksonville office. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for the management of all assigned contested foreclosure cases. Emphasis on proactive monitoring, risk identification and escalation. Review LPS queues for new matters and determine the appropriate department for handling. Handle initial case intake and set up. Assess new contested foreclosure matters and determine risk and resolution strategies, including settlement options. Prepare written summary of case and discuss with foreclosure counsel and outside investors. Anticipate and plan for all phases of contested foreclosure litigation. Responsible for managing cases to conclusion whether through judgment, trial, settlement or loss mitigation options. Respond to discovery requests and motions. Manage the relationship with outside foreclosure counsel, including procuring regular updates and ensuring that all work is completed efficiently and cost-effectively. Review and approve outside counsel budgets and invoices. Update and maintain the Thompson Reuters Legal Tracker litigation database and report on the status of the contested foreclosure, strategy and upcoming critical events and dates to management and investors. Track and follow-up on hearings, depositions, motions, pleadings, etc. Assist on special projects assigned by management and assume responsibility for successfully achieving objectives. Assist VP with training new and existing contested foreclosure staff. Ability to generate reports and knowledge of Microsoft Excel useful. Provide additional coverage of contested foreclosure matters and special tasks when individual team members are out of the office. Handle inquiries by responding to emails within 24 hours. Escalates issues to management when necessary to ensure quality service. Provide recommendations for procedural changes and improvements as they pertain to the department. Research and/or analyze requests in accordance with established guidelines and determine the appropriate course of action. Maintain a high degree of confidentiality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with the ability to prioritize and maintain a large volume of multi-faceted work. Also required is the ability to be flexible and adapt to a fast-paced and changing business environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidates must have: Extensive knowledge of and experience with laws, regulations, and investor and insurer guidelines governing residential mortgage servicing (including but not limited to: CFPB, GNMA, FHA, VA, USDA, FNMA, and FHLMC). Understanding of mortgage loan servicing and the default, foreclosure, bankruptcy, and loss mitigation processes. Strong communication skills, strong analytical skills and strong organizational skills with attention to detail. Must meet individual and team case management goals. Effectiveness as a team player. Ability to easily prioritize job duties according to the needs of the company. Strong sense of professionalism and positivity. Ability to develop rapport with all levels of associates and establish credibility. Excellent listening skills and the ability to use good judgment. Strong interpersonal/relationship building skills. Problem solving and decision-making ability. Ability to produce quality work. Ability to think and solve problems strategically. Ability to multi-task and consistently meet multiple deadlines. Ability to use good judgment. Competencies: To perform the job successfully, an individual should demonstrate the following: Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events. Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Education / Experience: Bachelor's degree (B. A.) from an accredited four-year college or university; or an Associate’s degree (A.A.) from an accredited college plus a paralegal certification, and at least ten years related experience as a paralegal or contested foreclosure case manager in mortgage servicing. Must have experience in the legal department of a mortgage servicer. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Legal Tracker or a similar litigation case management database, MSP, Black Knight/LPS, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, Publisher), Internet Explorer. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment with moderate noise levels. This position requires the applicant to work in either Selene’s Dallas or Jacksonville office. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read. Why Selene? Selene Finance LP is committed to the total wellbeing of its employees therefore offers one of the best benefits package available in the industry today which include: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays (10 ½ days off) Company paid Life Insurance, Matching 401(k) Plan The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com) Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!