What are the responsibilities and job description for the Customer Service and Insurance Coordinator position at Self-employed?
About Us:
We are a self-employed insurance agency looking for a qualified individual to work 20-25 hours per week. As an Insurance Office Customer Service Rep, you will play a crucial role in providing excellent customer service to our clients.
Key Responsibilities:
- Answering phones and handling customer inquiries
- Making follow-up calls to clients to ensure their needs are met
- Processing payments and resolving billing issues
- Providing support to insureds with their policies
- Troubleshooting client issues and escalating them to the owners when necessary
Requirements:
- Excellent phone skills and ability to communicate effectively
- Organized and detail-oriented with strong problem-solving skills
- Ability to work well under pressure and meet deadlines
- Preferred: experience in insurance or an insurance license
