What are the responsibilities and job description for the Insurance Office Customer Service Rep position at Self-employed?
Job Title: Customer Service Representative
We are seeking a highly organized and customer-focused individual to join our team in a part-time role, working 20-25 hours per week.
Key Responsibilities:
- Answering phones and making follow-up calls to clients in a timely and professional manner.
- Responding promptly to customer inquiries and resolving issues efficiently.
- Processing payments and assisting clients with transactions accurately.
- Helping insureds resolve billing issues and ensuring their satisfaction.
- Taking accurate information from clients and insurance company representatives for auto, home, and business policies.
- Troubleshooting client issues and escalating unresolved matters to management.
- Utilizing and updating the Agency Management System to document customer interactions and actions taken.
Requirements:
- Excellent communication and phone skills.
- Organizational and time-management abilities to meet deadlines.
- Ability to work well with other employees and clients in a fast-paced environment.
- Experience in the insurance industry is preferred but not required; obtaining a NYS Insurance License can be pursued during employment with support from the employer.
What We Offer:
A supportive work environment and opportunities for growth and development. Compensation will be based on experience.
