What are the responsibilities and job description for the Insurance Office Customer Service Representative position at Self-employed?
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as an Insurance Office Customer Service Rep. In this role, you will be responsible for answering phones, making follow-up calls to clients, responding to customer inquiries, processing payments, and helping clients with transactions.
Main Responsibilities:
- Answering phones and making follow-up calls to clients
- Responding promptly to customer inquiries
- Processing payments and assisting clients with transactions
- Helping insureds resolve billing issues
- Troubleshooting client issues and ensuring they are resolved to the customer's satisfaction
- Escalating unresolved issues to the owners
- Updating the agency management system to document customer interactions and actions taken
