Receptionist (Temporary)

Summary

Serves as Agency first point of contact for all incoming clients, provides a welcoming and informative environment for those who come into the office seeking assistance and/or information.

Essential Functions

· Performs all responsibilities with the highest degree of professionalism.

· Maintains client confidentiality.

· Greets all persons and reviews the reason for their visit to Fuel Assistance. Requests person to sign in and/or take a number and directs them to the proper location.

· Addresses any concerns of the public and provides the necessary guidance to reach a solution for the concern(s). Including, but not limited to, information regarding Fuel Assistance, Conservation, and other Self Help programs.

· Provides information and counsel’s client about other services provided in the community, and makes referrals to appropriate Self Help Programs and/or other social service agencies.

· Makes copies and date stamps materials brought in by a prospective client in order to complete and application.

· Provides information regarding a client’s application by researching the information available and shown on the computer.

· Follows appointment log on daily basis and makes any/all necessary corrections with regard to re-scheduling of appointments.

· Coordinates emergency appointments with Information Specialists and supports the Fast Track Emergency Process.

· Books appointments as necessary

· Provides information on the availability of resources for households who have exhausted their Fuel Assistance benefits, or who may need referrals to non-energy related agencies.

· Directs the proper handling of any FedEx and/or UPS packages with incoming and outgoing

· Other duties as deemed necessary and appropriate.

SHI is an equal opportunity employer and will not discriminate on the basis of race, creed, color, sex, national origin, age, disability, religion, ancestry, marital status or sexual preference, political or union affiliation.

Job Type: Temporary

Pay: $19.07 - $19.91 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $19 - $20