Operations and Office Manager

Self Storage Maintenance is a fast-growing company specializing in reliable, high-quality facility services tailored to the self-storage industry. From preventative maintenance to emergency repairs, we pride ourselves on keeping our clients' properties in top condition. We’re now looking for a highly organized, self-motivated Operations & Office Manager to help streamline our day-to-day — and grow with us.

Position Summary

We’re hiring an Operations & Office Manager to serve as the backbone of our daily business operations. This is a dynamic, multi-faceted role that combines administrative precision, customer service savvy, and field service coordination. You’ll handle everything from payroll to technician dispatching, with a long-term goal of overseeing the company’s day-to-day operations.

Key Responsibilities

· Oversee daily office functions and ensure smooth business operations

· Manage customer communications, scheduling, and service requests

· Handle payroll, billing, invoicing, and accounts receivable

· Prepare and send job estimates

· Coordinate technician dispatching and work order follow-ups

· Track job progress and customer satisfaction

· Maintain organized records and reporting systems

· Support the Owner with strategic planning and business development

Qualifications

· 2 years experience in office management, operations, or service dispatch

· Familiarity with billing systems, payroll, and invoicing

· Strong communication skills and customer service mindset

· Highly organized with the ability to multitask and prioritize

· Comfortable with software tools (QuickBooks, CRM platforms, scheduling tools, etc.)

· Self-starter who thrives in a fast-paced, evolving environment

· Bonus: Experience in service-based or maintenance businesses

Compensation & Benefits

· Competitive salary (based on experience)

· Healthcare

· 401(k)

· Paid time off and holidays

· Room for growth

· Hands-on training and direct mentorship from company owner

Our Core Values

At Self Storage Maintenance, we believe a great company is built on great people — and how we show up matters. Our culture is rooted in these core values:

· * Work Ethic – We do what we say we’ll do. We value integrity, accountability, and a strong commitment to excellence.

· * Teamwork – We show up with passion for the team and company. We support each other, collaborate, and succeed together.

· * Genuine – Be you. We foster a safe, welcoming environment where everyone can be themselves. No drama allowed.

We’re looking for someone ready to roll up their sleeves and grow with us — if that sounds like you, we’d love to hear from you.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Keene, NH 03431 (Preferred)

Ability to Relocate:

• Keene, NH 03431: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $22