What are the responsibilities and job description for the Corporate Customer Service Representative position at Selway Machine Tool?
Selway Machine Tool is seeking a full-time Corporate Customer Service Representative . We are looking for someone who has a positive attitude, works well independently, has good verbal and written communications skills, and has good people skills.
We are looking for an experienced and highly skilled Corporate Customer Service Representative for our Corporate office in Union City, CA. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2 set days a week.
Responsibilities
- Process Item Fulfilments daily for parts shipped from vendors
- Review and update Parts on Order/Parts Ordered for Customer statuses
- Work with vendors to confirm delivery dates of parts not shipped and update FSO notes
- Answer incoming calls from field service technicians
- Answer incoming calls for service or parts group and create FSO’s to ensure highest customer satisfaction
- Handle all incoming service group emails
- Create item fulfillments daily for parts shipped from vendors
- Contact vendors to obtain PO status and estimated delivery date for customers
- All other duties assigned
Qualifications
- The ability to manage multiple tasks with a high standard of accuracy
- Excellent customer service skills including pleasant, professional telephone manner
- Excellent Verbal and Written Communication skills
- Positive attitude and willingness to be part of a team environment
- Basic computer skills, including Word and Excel and data base experience
Education/Experience
- High School Diploma
- 1-2 years related experience
Work Environment - Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Job Type: Full-time
Pay: $56,554.00 - $70,875.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Union City, CA 94587
Salary : $56,554 - $70,875