Unity Player's Club Supervisor

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio's Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles LOVE by Cirque du Soleil, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win 'America's Got Talent' TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Position Summary

Reporting directly to the Players Club Manager, the Player's Club Supervisor will supervise all promotions and events impacting the Unity Desk, focusing on providing the highest level of service to our Unity guests. Summary of major responsibilities include overseeing the daily operation of the Player's Club Center; interviewing, selecting and training employees; conducting performance reviews; handling employees' complaints and disciplining and/or recommending discipline and supervising work.

Responsibilities

Essential Functions:

Responsible for the hands-on supervision and scheduling of all Player's Club staff.
• Ensures that all staff members successfully complete all required training and certification.
• Ensure safety and cleanliness of department at all times.
• Ensures compliance with all established departmental and companywide policies, procedures and regulatory requirements. These include, but not limited to, review of audit packages, Title 31 compliance, customer data integrity, and adherence to all gaming and compliance guidelines with any promotional activity ran at the desk.
• Supervises staff to ensure that all deadlines are met, and that both internal and external communication is timely, clearly written and correct.
• Accepts responsibility for operating department within budgetary guidelines.
• Facilitates a positive working relationship with all departments, such as Direct Marketing, Advertising, Entertainment, Food & Beverage, Hotel Front Desk, Retail, Casino Cage, and Casino Marketing.
• Reviews, tracks and maintains department expenditures and including office orders.
• Understands and communicates Service Scores to the team.
• Reviews and prepares timely evaluations of department employees.

Knowledge, Skills & Abilities

• Ability to develop positive and creative relationships with other community and business groups
• Prefer previous experience with word processing computer programs
• Self-motivated with sense of urgency to keep up with fast paced business practices
• Excellent guest service skills
• Flexibility to work a schedule including nights, weekends, and holidays
• Capable of operating in a mentally and physically stressful situations and respond to visual and aural cues
• Ability to exert force and lift and carry objects weighing up to ten pounds occasionally
• Mobility skills to maneuver to all areas of the casino and hotel

Education and Experience

• Prefer College/University Degree in Business or Related Field with previous demonstrated success in guest service, budgeting, leadership, and strong role model with excellent written and verbal communication skills and interpersonal skills

Required Certification/License

• Ability to obtain a Gaming License in the State of Nevada