Demo

Players Club Hosts

SEMINOLE NATION GAMING ENTERPRISE
Seminole, OK Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 5/12/2025

SUMMARY: Primarily responsible for attending the Players Club station while building relationships with guest in ways that enhance customer loyalty and develop the casino's business and enhance the player's experience through efforts such as complimentary food and beverage service to encourage return visits by the player. Provides exceptional customer service to Club members while staffing the Players Club station as needed. Whether on the floor or at the Players Club, the Guest Services Representatives is responsible for communicating program features, assisting with, and encouraging membership registration as well as providing excellent customer service to patrons while on SNGE property. The ultimate objective of this position is to help advance the Seminole Nation by delivering value and signature moments every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but are not limited to the following:


Promptly and graciously, greet each guest.
Occupy the Players Club station, make promotional announcements, and conduct promotions
Provide information and assistance to guest regarding the Players Club program and/or promotions, casino amenities and events.
Focus on strong guest service.
To develop club membership, communicate with casino operations.
Enrolls new members/enters onto the database ensuring accurate and complete data entry, issues Player Club cards and instructions while attending to the Players Club station.
Professionally and efficiently provides guest customer service.
Remains knowledgeable of casino programs, events, promotions, and Players Club to provide an accurate release of information.
Participate in casino/club activities/events, by contributing to an exciting atmosphere when utilizing the PA system, with direct guest contact and in all dialogue promoting SNGE operations.
Maintains a clean and organized workstation at all times.
Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to Director of Marketing.
Ensure that operation of equipment, tools and materials are handled in a safe manner
Must be able to listen effectively to customers.
Maintain confidentiality and integrity of any and all activity of guests and their accounts
Learns on-going promotions and is able to explain the promotions to customers.
Engages with customers to build rapport and customer loyalty.
Promotional execution through the player tracking system (PTS) and Promotional Kiosk.
Promotional PTS & Kiosk troubleshooting.
Ability to execute minimal PTS/Kiosk promotional reports.
Follows the casino's procedures to resolve customer complaints and issues.

KNOWLEDGE AND SKILLS - EXPERIENCE and/or EDUCATION:

One (1) year to three (3) years of similar or related experience. Equivalent to a high school education.

MANAGERIAL RESPONSIBILITY:

Has no supervisory responsibility.

PROBLEM SOLVING:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Must be a Team Player.

PHYSICAL DEMANDS:

The work requires moderate physical exertion such as long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping, recurring lifting of moderately heavy items. Occasionally lifts heavy objects over 50 pounds.

WORKPLACE ENVIRONMENT:

The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Players Club Hosts?

Sign up to receive alerts about other jobs on the Players Club Hosts career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,721 - $109,612
Income Estimation: 
$59,009 - $108,629
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at SEMINOLE NATION GAMING ENTERPRISE

SEMINOLE NATION GAMING ENTERPRISE
Hired Organization Address Seminole, OK Full Time
SUMMARY: Counts daily receipts from slot drop and operates optical currency counting equipment. Performs rapid counting ...
SEMINOLE NATION GAMING ENTERPRISE
Hired Organization Address Konawa, OK Other
Job Details Job Location : Konawa, OK Salary Range : Undisclosed Description SUMMARY: Responsible for the successful ove...
SEMINOLE NATION GAMING ENTERPRISE
Hired Organization Address Seminole, OK Full Time
SUMMARY: Responsible for providing maintenance, technical support, and assistance to end-users, whether on the phone or ...
SEMINOLE NATION GAMING ENTERPRISE
Hired Organization Address Wewoka, OK Full Time
SUMMARY: The incumbent in this position is responsible for performing cleaning duties, as directed by the Environmental ...

Not the job you're looking for? Here are some other Players Club Hosts jobs in the Seminole, OK area that may be a better fit.

Players Club Service Representative

Citizen Potawatomi Nation, Shawnee, OK

Players Club Rep

CIMARRON CASINO ENTERPRISES, Perkins, OK

AI Assistant is available now!

Feel free to start your new journey!