What are the responsibilities and job description for the Contracts Administrator position at Seminole Office Solutions, Inc.?
Pay range: $18-24 per hour
COMPANY OVERVIEW:
Celebrating 40 years of innovation and service, Seminole Office Solutions stands as a leading Managed Technology Services Provider (MTSP) dedicated to enhancing efficiency, productivity, and security for local businesses across various industries since its establishment in 1984. Committed to proactive adaptation to emerging client needs, Seminole offers a diverse range of solutions, from managed IT services, cloud, security and VoIP phone solutions via their MSP division, dba SemTech IT Solutions, to business process automation solutions and imaging and print hardware. Our Core Values – Integrity, Respect, Responsibility, Innovation and Community are the backbone of our company.
We are currently hiring for a full time Contracts Administrator in our Longwood, FL office. This role will be responsible for the following:
Standard Contract Administration
- Contact all newly assigned accounts once the equipment is delivered for introduction and account setup
- Responsible for the accurate processing of all new standard in-house lease, service, and rental contracts
- Ensure the collection and uploading of all meter data from DCAs and/or coordinate the manual collection of meters if a DCA is either not working properly or is not installed
- Responsible for the standard weekly billing of all non-major account clients
- Manage the renewal or termination of the service contract in accordance with applicable regulations
- Provide a customer-centric experience in managing the customer’s account via communications regarding unusual overage charges, inconsistencies of invoices, addressing customer inquiries, etc
- Monitor the performance and profitability of all contracts on a monthly basis
- Responsible for all contract profitability reviews 90 days prior to the renewal of any service contract and communicate the required percentage increase to the customer, Field Service Manager, and Service Operations Manager, to ensure proper gross margins are retained during the life of the contract
Inter-Territorial Contract Administration
- Responsible for the negotiation of all ITT contracts to ensure profitability for the Company
- Ensure the timely and accurate reporting of all meter requests to, or from, the associated ITT dealer
- Responsible for the standard weekly billing of all ITT contracts
- Manage the renewal or termination of all ITT contracts
- Handle all inquiries regarding inbound/outbound ITT contracts
Other Responsibilities (Sales and Service)
- Serve as the liaison between the customer and the Service Department regarding any contract changes during the service life of the equipment
- Assist the Sales and Leasing Coordinator with issues relating to contract setup, renewals, or re-writes
- Work directly with the Business Development Executives regarding re-write of existing contracts to ensure the profitability of the new contract agreement
- Identify areas of improvement and recommend courses of action related to improving efficiencies
Experience Requirements for role:
- 2 years of experience in contracts administration, billing, accounting or finance fields required; 3-5 years of experience preferred
- Experience within the Imaging Industry is preferred but not required
- Strong computer & advanced Microsoft Excel skills required
- Must have an eye for detail & strong analytical skills
- Ability to manage competing priorities in a fast-paced environment required
BENEFITS
- Competitive base pay commensurate with experience
- Comprehensive benefits package including health/dental/vision insurance and more
- 401k retirement plans with company match
- Paid time off
- Ongoing training and professional development opportunities to enhance skills and knowledge in the industry
Salary : $18 - $24