What are the responsibilities and job description for the Computer Support Specialist position at Seminole State College of Florida?
Responsibilities
DESCRIPTION:
The part-time Computer Support Specialist provides phone Help Desk support. Resolves hardware and software technical support issues. Manages installation of computer equipment and maintains the CTS inventory database. Develops and maintains documentation of the configuration of non-standard software. Assists with computer workstation and peripheral needs.
Essential Functions
This position is eligible for Veteran’s Preference.
Pay Benefits And Work Schedule
$20.38 Hourly up to 25 hours per week*. This role will primarily be based at the Altamonte Springs campus, with occasional shifts at the Sanford/Lake Mary campus as needed.
Finalists and individuals recommended for employment at Seminole State College must reside in the State of Florida at the time of hire and may be subject to background investigations and fingerprinting in compliance with Florida Statute 1001.64; and Seminole State College Policy 1.020; 2.020. Criminal background checks and fingerprinting will be conducted for all new employees, and for rehired employees who have had a break in service for one year or more. The Office of Human Resources will determine which background checks shall be conducted for each position, based upon its review of job descriptions and the responsibilities of the position. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas and confidential information; positions that have the capability to create, delete, and alter records; and positions that are responsible for the care and instruction of children. The College will conduct various types of background checks which may include, but are not limited to: criminal background, credit check, driver's license check, previous employment and references.
How To Apply
Applicants must complete the entire online application and include work history even if attaching a resume.
Required
REQUIRED DOCUMENTS (To ensure full consideration all of the following documents must be attached to the application prior to the closing date):
Equal Employment Opportunity
Seminole State College is an equal opportunity employer and strictly prohibits discrimination on the basis of race, color, religion, pregnancy, national origin, ethnicity, age, sex, gender, veterans’ or military status, disability, sexual orientation, genetic information, marital status, or any other factor protected under applicable federal, state, and local laws, rules, and regulations in its programs, activities, and employment.
Other Information
VETERANS' PREFERENCE:
Seminole State College of Florida adheres to Florida’s Veteran’s Preference laws by providing preference in hiring to covered job applicants. Moreover, in recognition of the valuable contributions made by veterans, the College also considers any applicant’s military service background when filling job positions not covered by Veteran’s Preference laws.
To claim Veteran's Preference for eligible positions, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application to claim Veterans' Preference.
Holders Of Degrees From Institutions Outside The Usa
Individuals who have completed college or university course work at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. Foreign transcripts should be evaluated by one of the organizations approved by the National Association of Credential Evaluation Services.
This evaluation must be submitted at the time of application. We recommend World Education Services at P.O. Box 5087, Bowling Green Station, New York, NY 10274-5087, telephone (212) 966-6311 or email address www.wes.org. The interview process may be delayed until such a review has been completed.
DESCRIPTION:
The part-time Computer Support Specialist provides phone Help Desk support. Resolves hardware and software technical support issues. Manages installation of computer equipment and maintains the CTS inventory database. Develops and maintains documentation of the configuration of non-standard software. Assists with computer workstation and peripheral needs.
Essential Functions
- Answers College-related technical support phone calls, e-mails, and text messages from students and employees.
- Resolves hardware and software technical support issues which includes troubleshooting, diagnostics, and contacting manufacturers’ technical support centers, researching resolutions, and resolution follow up.
- Manages the installation and de-installation of computer equipment and maintains the CTS inventory database.
- Develops and maintains detailed documentation of the configuration of non-standard software and the installation procedures.
- Assists faculty and staff with computer workstation and peripheral needs.
- Manages and maintains operating system critical and security patches for all computer workstations.
- Provides on-site backup support for remote campuses within Seminole County.
- Performs other duties as may be required or assigned.
- Graduation from an accredited high school or possession of an acceptable equivalency diploma.
- One year of professional experience installing computer hardware and software.
- Ability to install computer hardware and software.
- Strong customer service skills.
- Excellent verbal and written communication and interpersonal skills.
- Strong critical thinking skills.
- Ability to work in a team-based environment.
- Ability to communicate with administration, faculty, students, and support personnel in a technical and non-technical manner.
- Excellent organization and diagnostic skills with the ability to prioritize and execute tasks.
- Ability to exhibit a professional, courteous demeanor.
- Committed to working in a multi-cultural environment.
- Strong Microsoft Office 365 skills (Outlook, Word, Excel) and the ability to become proficient in MS Teams.
- Works primarily in an inside office environment.
- May travel to College campuses and supported sites.
- May work outside of normal business hours to complete installations and support services.
- Acceptable hearing and eyesight with or without correction.
- Ability to lift and un-box desktop computer systems.
- Ability to use flatbed/carts with full load of computes to move about campus.
- Ability to see all colors and differentiate between the colors used in network/telecommunication cabling.
- Ability to climb ladders to work overhead, and bend down to work on equipment installed in the floor.
- Ability to work in tight spaces while maintaining equipment.
This position is eligible for Veteran’s Preference.
Pay Benefits And Work Schedule
$20.38 Hourly up to 25 hours per week*. This role will primarily be based at the Altamonte Springs campus, with occasional shifts at the Sanford/Lake Mary campus as needed.
- Workdays may vary but will fall within CTS Computer Support Help Desk operating hours.
Finalists and individuals recommended for employment at Seminole State College must reside in the State of Florida at the time of hire and may be subject to background investigations and fingerprinting in compliance with Florida Statute 1001.64; and Seminole State College Policy 1.020; 2.020. Criminal background checks and fingerprinting will be conducted for all new employees, and for rehired employees who have had a break in service for one year or more. The Office of Human Resources will determine which background checks shall be conducted for each position, based upon its review of job descriptions and the responsibilities of the position. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas and confidential information; positions that have the capability to create, delete, and alter records; and positions that are responsible for the care and instruction of children. The College will conduct various types of background checks which may include, but are not limited to: criminal background, credit check, driver's license check, previous employment and references.
How To Apply
Applicants must complete the entire online application and include work history even if attaching a resume.
Required
REQUIRED DOCUMENTS (To ensure full consideration all of the following documents must be attached to the application prior to the closing date):
- Resume
- Cover Letter
- Letters of recommendation are strongly encouraged.
- From the Seminole State College Home page, scroll to the bottom and click on Employment
- Click on Complete or Review an Existing Application
- Select either Sign In with existing username and password or New User to create an account
- Click on My Job Applications to view applied jobs, resumes and attachments
- Click on the under My Cover Letters and Attachments to attach documents.
Equal Employment Opportunity
Seminole State College is an equal opportunity employer and strictly prohibits discrimination on the basis of race, color, religion, pregnancy, national origin, ethnicity, age, sex, gender, veterans’ or military status, disability, sexual orientation, genetic information, marital status, or any other factor protected under applicable federal, state, and local laws, rules, and regulations in its programs, activities, and employment.
Other Information
VETERANS' PREFERENCE:
Seminole State College of Florida adheres to Florida’s Veteran’s Preference laws by providing preference in hiring to covered job applicants. Moreover, in recognition of the valuable contributions made by veterans, the College also considers any applicant’s military service background when filling job positions not covered by Veteran’s Preference laws.
To claim Veteran's Preference for eligible positions, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application to claim Veterans' Preference.
Holders Of Degrees From Institutions Outside The Usa
Individuals who have completed college or university course work at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. Foreign transcripts should be evaluated by one of the organizations approved by the National Association of Credential Evaluation Services.
This evaluation must be submitted at the time of application. We recommend World Education Services at P.O. Box 5087, Bowling Green Station, New York, NY 10274-5087, telephone (212) 966-6311 or email address www.wes.org. The interview process may be delayed until such a review has been completed.
Salary : $20
