What are the responsibilities and job description for the Planned Outage Coordinator (May be filled at higher level) position at SEMPRA?
SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).
Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.
Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.
For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.
Primary Purpose:
Coordinate, negotiate, and manage customer notifications for electrical planned outages from Construction Services and C&O Districts for the entire SDG&E service territory. Act as the liaison to Construction Supervisors, Contract Administrators, Planned Outage Specialist – Marketing Coordinator, Project Coordinators, Account Executives, Customer Contact Center, Claims Department and Public Affairs.
Duties and Responsibilities:
- Identify impacted customers using SP4, NMS and OMS (Outage Management System) and notify customers of planned outage using our automated notification system. Negotiate with unassigned residential and small commercial customers to determine the best date and time to schedule power interruptions to minimize the impact to their business operation. Follow-up to ensure that customer issues have been resolved prior to a planned outage and works with Project Management to verify permits and traffic control plans are in place.
- Compile, prepare and distribute various reports and related documents for Management, Public Affairs, and Claims. Research unplanned outage information and communicates with internal or external customers. Participate in depositions and court appearances in regard to past or future planned outages. Document outage coordination operating procedures and make updates when appropriate; work with other departments to streamline operations and resolve outage coordination issues. Prepare customer list in Excel to export outbound dialer campaigns for cancellation and reminder calls.
- Participate in After-Hours On-Call duty rotation to manage Planned Outage activities such as cancellations, delayed starts or customer issues.
- Perform other duties as assigned (no more than 5% of duties).
