IT Technician II

Senate of Pennsylvania
Office of the Chief Clerk

Position: Information Technology Technician II
Agency: Senate of Pennsylvania – Office of the Chief Clerk
Department: IT\Telecommunications
Hours: Fulltime, Monday–Friday, 9am–5pm; 1 hour lunch, after hours and weekends as needed
Location: Capitol Complex, Harrisburg, PA - On-site, occasional travel
Annual Salary: $62,000-$70,000 (commensurate with experience)

Position Description

This position’s primary role provides an experienced level of IT technical support for the Institutional Offices of the Senate. The IT Technician II is responsible for the hands on day-to-day operational and support activities of the IT helpdesk. Most of this person’s time will be spent responding to IT support requests and managing end user hardware\software. Any time left over will be spent working on projects and updating IT knowledge to help the organization’s technology environment. The IT Technician II will assist the IT director in meeting the organization’s IT needs.

Essential Duties and Responsibilites

• Provide first-line support for end-users with IT-related problems in a responsive, professional, and service oriented manner.
• Responsible for the installation, maintenance, and repair of end user IT-related equipment and software.
• Develop and maintain support documentation of IT-related systems.
• Ability to resolve a majority of end user technical issues without escalation.
• Assist in creating and implementing processes to maintain a stable IT environment.
• Assist staff inquiries regarding hardware and software operation.
• Ensure data integrity with regard to the IT fixed asset inventories.
• Provide input and recommendations to the organization hardware and software technologies and how these technologies can assist the organization being especially proactive with new technologies.
• Ensure IT systems are meeting performance levels, and recommend ways to improve the IT environment.
• Assist the IT Director in system administrative projects and tasks.
• Perform other job-related duties as required by the IT Director.

Expectations

• An understanding of the Institutional nature of the Office of the Chief Clerk of the Senate, and a commitment to equally serve all members and staff, regardless of political party affiliation.
• Customer Service - demonstrate the ability to respond with an appropriate degree of urgency to the needs & requests of others. Understand the nature of their work and how it impacts the organization.
• Ability to relate to members, staff, and public in a courteous manner.
• Maintain constructive relationships and demonstrate respect and professionalism for everyone contacted.
• Willingness and ability to adjust to changing conditions or priorities.
• Take the initiative to identify and act on problems. Consistently make decisions that resolve problems.
• Be able to manage time and projects effectively.
• Self-motivated and able to resolve tasks accurately and in a timely manner.

Qualifications and Skills

• Bachelor degree in Information Technology, an Associate degree in Information Technology plus 2 years of relevant technical experience, or 4 years of relevant technical experience.
• 4 years hands on experience supporting and managing Windows client operating systems in a business domain environment.
• Demonstrate working knowledge of IT hardware, break/fix, and troubleshooting skills.
• Able to install, configure, troubleshoot, and support Microsoft Windows 10/11 clients.
• Technician proficiency with the Microsoft Office Suite including M365.
• Imaging and deployment of Windows client operating systems.
• Patching and securing of Windows client operating systems.
• Working knowledge and troubleshooting skills of printers and peripheral devices.
• Networking knowledge and troubleshooting skills to support hardware and software operations.
• Certifications preferred – Comptia A , Security , and Microsoft.
• Use of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions to efficient trouble resolution.
• Organized, thorough, and have attention to detail.
• Ability to learn new skills quickly and apply them.
• Ability to multi-task and handle frequent interruptions.
• Ability to work independently.
• Possess a valid driver’s license and vehicle for offsite support requests.
• Able to stand; walk; lift and move IT equipment as needed.

Job Type: Full-time

Pay: $62,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• supporting Windows 10/11 Pro or Enterprise: 4 years (Preferred)
• supporting Microsoft Office including M365: 4 years (Preferred)
• hands-on experience supporting 50 or more users: 4 years (Preferred)
• imaging and/or deploying Microsoft Windows 10/11: 4 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $62,000 - $70,000