What are the responsibilities and job description for the Events & Catering Sales Manager position at Senator Inn?
Company Intro
Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!
Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a experienced Events & Catering Sales Manager to join our team.
With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.
www.visitlafayettehotels.com
Job Summary
The Events & Catering Sales Manager is responsible for developing sales opportunities and securing business for events, event catering, and group business. This includes identifying
potential business opportunities, pursuing qualified leads, negotiating, booking, and detailing events. The success of the Events & Catering Sales Manager is achieved by meeting and exceeding individual and department revenue goals; proactively soliciting and managing group / catering opportunities; driving customer loyalty by delivering service excellence
through each step of our client's experience; and attending industry and community organization meetings for the purpose of developing strong business relationships.
Daily Duties
- Solicit, qualify, and book all markets for events, event catering, and additional group business.
- Participate in customer site inspections and assist with the sales process as necessary.
- Increase past year’s sales totals of food, beverage, room rental and audio-visual sales through proactive sales calls, upselling, and maximizing space potential and food and beverage minimums / room rentals.
- Attend local / state / regional networking events (ex : Chamber of Commerce, Convention & Visitors Bureau) and actively participate in off-site conventions / events as representatives of the hotel (Bridal Shows, Expos, etc.).
- Create and detail Banquet Event Order's (BEOs) and manage communication through departments to successfully carry out events.
- Create floor plans and / or diagrams as needed for unique set-ups; to be handed off to the Banquet Captain and / or service team.
- Ensure integrity of sales data by documenting all communications and group information in the sales / catering program.
- Act as a liaison between the hotel and clients throughout the event sales process and ensure guest satisfaction.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Supervise event team, both front of house and back of house, to ensure each event is conducted in a smooth and efficient manner including individual event setup and tear down.
- Cover absences / vacations of the Banquet Captain and work large / complex events when extra support is needed.
- Ability to coach and document team members as needed.
- Responsible for effective self / workload management.
Requirements & Qualifications
Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Welcome to the Senator Inn & Spa in Augusta, Maine. Nestled amidst picturesque surroundings, our luxurious hotel presents a comfortable and inviting retreat for guests seeking a serene escape. Whether you’re visiting for business or leisure, our hotel offers a range of amenities and services to ensure a memorable stay. Guests can indulge in a relaxing spa treatment, take a dip in our indoor pool, work out in our well-equipped fitness center or simply savor a delicious meal at Cloud 9, our on-site restaurant. We invite you to experience the warm hospitality and exceptional service that our team is renowned for at Senator Inn & Spa.