Dual Rate Dealer/Floor Supervisor

Dual Rate Dealer/Floor Supervisor (req5975)

Position Description

JOB SUMMARY:

The Dual Rate Floor Supervisor shall be responsible for the efficient operation of the Table Games on the assigned shift.  All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Monitor controls designed to assure full compliance with state, federal, and tribal regulatory requirements.
2. Maintain a continuous inspection of cards and dice, ensuring the security of the Table Games at all times.
3. Assist in monitoring the payouts on the table games to ensure that proper amounts are being paid to customers.
4. Ensure that organizational and regulatory policies and procedures are understood and adhered to.
5. Handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.
6. Ensure the safety of all gaming chips and monies entrusted.
7. Act as signatory on jackpots as outlined by Internal Control Manual.
8. Responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
9. Make table fills/credits as needed.
10. Monitor cash and chip transactions between dealers and patrons.
11. Monitor any and all unusual activity between dealers and patrons for possible collusion.
12. Restrict play of all patrons who are participating in defrauding the Nation Gaming Operation.
13. Assist the Security Department and Pit Manager in warning or ejecting persons from the Table Games who are causing a disturbance.
14. Evaluate employee performance and provide feedback.
15. Monitor employee performance and make recommendations and assist the Table Games Manager with recruitment, hiring, training, recognition, coaching and discipline, terminations and other personnel related issues.
16. Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
17. Maintain accurate attendance calendar for all table game employees on designated shift.
18. Ensure that Table Games Department presents a professional and clean environment for both employees and guests.
19. Communicate regularly with employees and keep them informed on all casino events and activities.
20. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
21. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
22. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
23. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
24. Attend all necessary meetings.
25. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.

Position Requirements

Each position has varying minimum qualifications.  In the absence of fully qualified candidates, some requirements may be waived.

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Minimum of one (1) year of dealing or Dual Rate Supervisory experience in two (2) core games. Core games are BJ, RO, CR, MB, BACC.
4. Must be an experienced, results oriented, and hands-on professional.
5. Must demonstrate leadership, fairness, and sensibility to the customers and employees.
6. Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.

1. Must be able to stand for long periods, walk, and move through all areas of the casino.
2. Position requires fast, repetitive motion of hands and wrists, and frequent reaching and bending over gaming tables.
3. Must bend/lean over gaming table to ensure accuracy of the game.
4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.