Dual Rate Floor Supervisor/Pit Manager

Dual Rate Floor Supervisor/Pit Manager (req5978)

Position Description

JOB SUMMARY:

The Dual Rate Pit Manager shall be responsible for the Games Protection and overall operation of all Seneca Gaming Corporation Table Games.  All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Responsible for the accountability of the chips, cards, dice, and all gaming equipment for each designated shift by maintaining a paper trail.
2. Evaluate the Table Games Dealers and Supervisors for efficiency while dealing as well as ensuring that they are in compliance with Table Games Procedures and Internal Controls.
3. Is specifically in charge of the Table Games Supervisors/Dealers Disciplinary actions, recommendations and enforcement.
4. Make Table fills/credits as needed.
5. Monitor cash and chip transactions between dealers and patrons and ensure that they are accurately paying out table transactions to patrons.
6. Monitor any and all unusual activity between Pit Personnel and patrons for possible collusion.
7. Restrict play of all patrons who are participating in defrauding the Seneca Gaming Corporation.
8. Assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance.
9. Continue games protection education when it is deemed necessary by management.
10. Maintain accurate attendance calendars for all Table Games Personnel.
11. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
12. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
14. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
15. Attend all necessary meetings.
16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.

Position Requirements

Each position has varying minimum qualifications.  In the absence of fully qualified candidates, some requirements may be waived.

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Dealing experience must include a minimum of five-hundred (500) hours in three (3) of the following core games: Craps, Roulette, Blackjack, Mini Baccarat or Pai Gow with management knowledge of the other three.
4. Must have a minimum Five (5) years’ experience as a Floor Supervisor.
5. Must have a minimum Five (5) years’ experience overseeing Asian games.
6. Candidate must have hands on experience working with VIP Asian customers and Asian Player Development.
7. Candidate must have good organizational and administrative skills and be proficient in ACSC and IGT.
8. Must be an experienced, results oriented, hands-on professional with a pleasant personality and the ability to interact with the public and co-workers.
9. Must demonstrate leadership, fairness, and sensibility to the customers and employees.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.

1. Must be able to stand for long periods, walk, and move through all areas of the casino.
2. Must bend/lean over gaming table to ensure accuracy of the game.
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.