Document Specialist

Position: Documentation Specialist
Location: Vienna, VA / Pensacola, FL (Hybrid)
Employment: Contract to Hire

Job Description:

To support our client by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and internal Systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex/difficult tasks of moderate latitude and considerable impact.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Collaborate with project team members to ensure alignment with departmental efforts
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate and resolve technical, tactical and operational project issues and risks
• Interview business owners to determine task objectives, requirements and needs including complex intranet resources
• Maintain documentation library to ensure currency of processes
• Provide training to end user in the use of electronic manuals and reference material
• Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
• Administer and Develop eNet content using Adobe Experience Manager (AEM)
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Ensure clear, concise and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Lead, guide and mentor less experienced staff
• Recommend strategy for communications
• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Write online reference material, instructions and communications
• Perform other duties as assigned

Qualifications

• Ability to compile, organize and present information clearly and concisely
• Experience in leading projects and/or initiatives of small to medium scope
• Experience in leading, guiding and mentoring others
• Experience in work which displays increasing levels of responsibility and/or authority
• Experience in working with all levels of staff, management, stakeholders, vendors
• Significant experience in composing correspondence that adheres to grammar and clients writing style and standards
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience in researching, compiling, and documenting data, business processes, and workflow
• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
• Advanced knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
• Working knowledge of change management principles and practices
• Advanced knowledge of Microsoft Word, PowerPoint, and Teams, with working knowledge of SharePoint for effective documentation and collaboration within the M365 ecosystem
• Working knowledge of/proficiency with Adobe Experience Manager (AEM) to manage online content
• Advanced organizational, planning and time management skills
• Advanced skill capturing and translating processes and requirements into easily
• understood terms
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced verbal and written communication skills
• Effective database and presentation software skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill identifying and analyzing business requirements and recommending solutions
• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Pensacola, FL 32526 (Required)

Work Location: Hybrid remote in Pensacola, FL 32526

Salary : $20 - $22