What are the responsibilities and job description for the IT Support Technician III position at senecacasinos?
Responsible for providing limited supervision,
leadership, and direction to a staff of IT Support Technicians. Provides onsite
support for all designated Seneca Gaming Corporation entities. This includes
but is not limited to hardware, software, desktops, servers, networks,
telecommunications, event setups, office moves, imaging/deploying PCs/Desktop
and/or the AS/400, asset management, incident management, problem management,
and basic project management. Works closely with IT Support Technicians to
handle the dispatching of calls, the Application Services, and Technical
Services team, management, and vendors to research and gain resolution on more
difficult issues. Resolves and escalates
technical problems according to standard operating procedures and within
defined service levels. Documents,
tracks, and monitors problems, and resolutions to ensure timely
resolution. Will serve as a backup to IT
Support Technicians when directed by the IT Support Shift Manager or the IT Service
Desk Manager. Responsible for the acquisition
and implementation of all workstations according to established procedures. All
duties are to be performed within the guidelines of the Seneca Gaming
Corporation’s policies and procedures, Internal Control Standards, and
objectives.
