Inside Sales Manager

About the Company

Senior Financial Group (www.sfgmedicare.com) and National Contracting Center (www.nccagent.com) make up a small, growing company in East Tennessee with a collaborative culture and a well-appointed office conveniently located in West Knoxville at I-40 and I-140 on Parkside Drive near Turkey Creek. SFG specializes in helping Medicare beneficiaries and their families. We represent all the major companies and products in the senior market so we can focus on our clients' needs. We are a truly independent brokerage, so you have many more tools at your disposal than working captively for a carrier.

About the Role

This is a Knoxville, TN-based role that works in the office and community, collaborating with others, meeting clients, delivering Medicare educational seminars, and engaging in community events. It is NOT a remote position; only candidates based in or relocating to East Tennessee will be considered.

Responsibilities

• trains, coaches, and motivates a team of employed Medicare phone (and in-person) sales agents, leading the team to achieve individual and team goals
• implements effective sales techniques and strategies to ensure company quotas are met by holding daily check-ins with the sales team to set objectives and monitor progress
• performs weekly quality assurance evaluations, providing coaching and/or taking corrective action
• utilizes call monitoring to help agents grow from good to great and provides regular feedback
• creates and clearly communicates an overall phone sales strategy to support business objectives
• oversees sales meetings and orientations for new and veteran agents
• supports and actively contributes to a positive, results-oriented culture
• conducts performance assessments and develops talent and bench strength for the entire company
• maintains a consistent amount of personal production based on agreed goals to contribute to team success and stay current
• works closely with marketing and business development to design and implement marketing campaigns and public relations initiatives, serving as a spokesperson and educator
• deals with agents' escalated issues to seek constructive outcomes
• work on cross-functional teams to create rollout plans for new products, services, or technology as needed
• develops and conducts training for new and existing products, services, or technology as needed

Qualifications

BS/BA or a combination of equivalent education and experience

Required Skills

• Minimum of 3 years of successful sales experience
• Ability to obtain a TN life and health insurance license
• proven experience as a sales manager
• proven people management and leadership experience
• computer and internet proficiency, especially proficiency with Microsoft Office Suite
• experience working with a CRM (Customer Relations Management system). Salesforce is as plus!
• proficient communication in English (verbal and written); excellent grammar and spelling

Preferred Skills

• experience and thorough knowledge of Medicare and other Senior insurance products
• training and process improvement experience
• experience building long-term client relationships
• entrepreneurial experience, large or small
• community/volunteer leadership experience
• licensed life and health insurance agent and maintenance of active licensure

Benefits and compensation package

We Offer: Competitive base salary plus bonus Full benefits include medical, dental, vision, telehealth, 401k with generous match (100% match up to 5%), student loan paydown program, paid parental leave, and much more. Three weeks of PTO plus generous paid company holidays, including Twixmas. We close our offices between Christmas and New Year's Day to give our team a chance to have quality family time after our busiest season (fall). A commitment to professional development and full access to LinkedIn Learning A vibrant company culture that supports work-life balance, a growth mindset, and opportunities to teach and learn a fulfilling career that helps others

This position requires interaction with people and technology while either standing or sitting. To best serve our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the employee must be able to sit for extended periods (position is primarily sedentary), be able to enter information by keyboard at a reasonable rate of speed, must have acute hearing ability, be able to see and read information on a computer screen and printed documents, be able to speak, understand, and write English fluently, and perform repetitive hand motions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NO EXTERNAL RECRUITERS, PLEASE