Inside Sales Manager

Are you a sales manager who enjoys building and nurturing a team of W2 consultative sales professionals? Do you enjoy developing others and figuring out what makes people tick?  Are you driven and ready to take a team to the next level?

Senior Financial Group (www.sfgmedicare.com) and National Contracting Center (www.nccagent.com) are part of a small, growing company in East Tennessee with a collaborative culture and a well-appointed office conveniently located in West Knoxville at I-40 and I-140 on Parkside Drive near Turkey Creek. 

SFG specializes in helping Medicare beneficiaries and their families. We represent all the major companies and products in the senior market so we can focus on our clients' needs. We are a truly independent brokerage, so you have many more tools at your disposal than working captively for a carrier.

•  Competitive base salary plus bonus
• Full benefits include medical, dental, vision, telehealth, 401k with generous match (100% match up to 5%), student loan paydown program, paid parental leave, and much more.
• Three weeks of PTO plus generous paid company holidays, including Twixmas. We close our offices between Christmas and New Year's Day to give our team a chance to have quality family time after our busiest season (fall).
• A commitment to professional development and full access to LinkedIn Learning
• A vibrant company culture that supports work-life balance, a growth mindset, and opportunities to teach and learn
  a fulfilling career that helps others

This is a Knoxville, TN-based role that works in the office and community, collaborating with others, meeting clients, delivering Medicare educational seminars, and engaging in community events. It is NOT a remote position; only candidates based in or relocating to East Tennessee will be considered.

Sales Manager

The SFG Inside Sales Manager is responsible for leading, developing, and growing a team of employed (W2) insurance agents toward meeting or exceeding their sales production goals, building long-term client relationships, and working with stakeholders to plan and implement sales growth strategies. This team primarily conducts phone sales, in-person consultations, and frequent educational sessions to help beneficiaries understand Medicare and select the best plan for their unique needs.

Personal Characteristics and Competencies 

• an enthusiastic, self-starting person with excellent sales acumen and the ability to inspire a team
• an excellent verbal and written communicator who can successfully interface with internal and external partners
• an active learner, always seeking new information and feedback that will improve products and results
• a caring and insightful person who enjoys the process of listening carefully, engaging the customer, matching the product to the client’s needs, and closing the deal
• an excellent active listener, who is patient, able to relate to senior citizens effectively, and puts people at ease
• an individual who is genuinely interested in helping others develop and succeed
• a persistent individual who is committed to doing the work necessary for success
• a flexible individual who is willing and able to adjust to the inevitable changes in the insurance market and learn new information
• a professional individual who remains calm when problem-solving for clients, defuses difficult situations, and focuses on the goal of retaining clients and maintaining positive relationships
• a self-starting individual who enjoys the freedom to develop, create, and innovate for his/her own success within the role parameters
• an individual who manages time well and can juggle multiple priorities
• someone who comes to the table with solutions and effectively resolves issues and conflicts in a positive manner
• a highly intelligent individual who can figure out new software programs and solve problems
• a coach/mentor at heart who prioritizes team-centered successes  

Knowledge, Skills, and Abilities 

• understands how to target messaging to diverse audiences

• skilled at communicating by phone, in writing, on camera, and in person in both one-on-one and group settings

• demonstrates a thorough knowledge of Medicare and the other products provided by SFG and is able to convey this knowledge to others
• effectively navigates a CRM (Customer Relations Management system) and can train others in its usage, features, and best practices
• able to intelligently answer questions and make recommendations about products
• demonstrates success in closing sales and helping others do the same
• able to lead a team to achieve goals with a commitment to learning new sales strategies and teaching others

 Responsibilities 

• trains, coaches, and motivates a team of employed Medicare phone sales agents, leading the team to achieve individual and team goals
• implements effective sales techniques and strategies to ensure company quotas are met by holding daily check-ins with the sales team to set objectives and monitor progress
• performs weekly quality assurance evaluations, providing coaching and/or taking corrective action
• utilizes call monitoring to help agents grow from good to great and provides regular feedback
• creates and clearly communicates an overall phone sales strategy to support business objectives
• oversees sales meetings and orientations for new and veteran agents
• supports and actively contributes to a positive, results-oriented culture
• conducts performance assessments and develops talent and bench strength for the entire company
• maintains a consistent amount of personal production based on agreed goals to contribute to team success and stay current
• works closely with marketing and business development to design and implement marketing campaigns and public relations initiatives, serving as a spokesperson and educator
• deals with agents’ escalated issues to seek constructive outcomes
• work on cross-functional teams to create rollout plans for new products, services, or technology as needed
• develops and conducts training for new and existing products, services, or technology as needed

Basic Job Requirements:

• BS/BA or a combination of equivalent education and experience
• Minimum of 3 years of successful B2C sales experience
• Ability to obtain a TN life and health insurance license before starting
• proven experience as a sales manager
• proven people management and leadership experience
• computer and internet proficiency, especially proficiency with Microsoft Office Suite
• experience working with a CRM (Customer Relations Management system)
• proficient communication in English (verbal and written); excellent grammar and spelling
• able to sit for long periods of time, able to enter information by keyboard at a reasonable rate of speed, able to hear well over the phone, able to see and read information on a computer screen and on printed documents, and able to physically navigate in-home consultations in a variety of settings
• must be able to maintain a valid driver’s license; some local and regional (East Tennessee) travel required

Experience that May Help You to be Successful in this Job 

• experience and thorough knowledge of Medicare and other Senior insurance products
• training and process improvement experience
• experience building long-term client relationships
• entrepreneurial experience, large or small
• community/volunteer leadership experience
• licensed life and health insurance agent and maintenance of active licensure

This position requires interaction with people and technology while either standing or sitting. To best serve our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the employee must be able to sit for extended periods (position is primarily sedentary), be able to enter information by keyboard at a reasonable rate of speed, must have acute hearing ability, be able to see and read information on a computer screen and printed documents, be able to speak, understand, and write English fluently, and perform repetitive hand motions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

NO EXTERNAL RECRUITERS, PLEASE