Weekend On call Scheduler

Join a team that makes a difference in the lives of our clients and their families.  If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Ann Arbor is the company for you.

Our Schedule Coordinator will be a vital team member in the daily operations of our company. Our Schedule Coordinator will ensure that our clients receive the care they need from our caregiving team. individuals who enjoys organizing schedules for best coverage, recordkeeping, problem-solving, and customer service will love this job are encouraged to apply! 

General Duties and Responsibilities but not limited to:

• Must be able to pick up the on-call phone in the office Friday of the week and return it morning of Monday when the shift ends.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “callouts” arise. Schedule in Wellsky must be complete for the next business day before Monday morning at 9am
• Take calls from prospective clients regarding our services and be able to book them an assessment.
  • Under direct supervision of the Client Care and Caregiver Managers where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

What We’re Looking For Our On Call Scheduler to Have: 

• High School Diploma or equivalent (GED) is required, Associate’s degree preferred
• Previous experience in customer service preferred 
• Minimum of one year in a staffing/scheduling/logistics position required
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news