Program Clinical Manager

Clinical Program Manager

We are looking for a dynamic individual, with a sales-minded, growth-oriented approach, that has a background in operations and clinical management, to lead our growing services at our Senior Helpers Baltimore store.

Founded in 2002 with a vision to help seniors age with dignity despite age-related illnesses and mobility challenges, Senior Helpers has over 340 independently owned and operated locations across the nation, as well as locations in Australia and Canada. Senior Helpers' culture is based on strong core values, recognition of achievements and respect. As a provider of in-home non-clinical, supportive assistance and companionship for our aging adult population, to offering specialized services such as our robust caregiver employee training programs that focus on caring for those with Alzheimer’s and Dementia related diseases, Parkinson’s, as well as short-term rehabilitation supportive services, the focus is always on ensuring we provide the highest quality of care to our clients/families.

Primary Responsibilities (including, but not limited to):

· Manage overall program operations, performance standards, and quality of care within regulatory requirements and agency standards.

· Ensure implementation of operations through direct reports and provide resources as necessary to ensure quality of care and superior customer service is provided.

· Identify and analyze program growth potential, staffing plans, and assist in the implementation plan with direct reports.

· Assist Management with the development of annual projections and ensure operations are within established monthly budget.

· Manage incoming client referrals and initial home visits, and upselling services to admission of client into programs.

· Perform nursing assessments and routine supervisory visits, check-in visits to ensure overall quality of care and ongoing client satisfaction. Utilize professional assessment skills to identify physical, mental, and psychosocial needs of client and develop a care plan to meet these needs in a multi-disciplinary, holistic approach.

· Evaluate clients on a regular basis and/or as necessary to ensure client needs are consistent with the care plan.

· Collaborate with team leads and managers on client mix census, retention of clients, business development, employee engagement and training/development.

· Assist Business Development in referral source development, linking client services, and assisting with appropriate continued outreach for the growth of the programs.

· Coordinate with management on implementing and revising operational procedures related to quality client care.

· Function as a resource and mentor to peers and subordinates to maintain professional nursing standards under the Nurse Practice Act and upholding COMAR regulations for home care.

· Participate and/or lead periodic staff meetings to communicate program information, goals, performance indicators.

· Collaborate with leadership on quarterly program quality assurance and tracking trends to process improvement.

· Resolve client and caregiver complaints.

· Follow proper safety procedures and consistently reinforce these practices through ongoing education in conjunction with department leads.

Qualifications

• Active, unencumbered Registered Nurse (RN) license
• Proven supervisory experience in home care, healthcare or similar settings
• Strong management skills, problem-solving, and critical thinking skills.
• Proficient in use of EMR system, Microsoft 365 experience.
• Experience with completing assessment and development of care plans and use of technology
• Current CPR
• Extensive travel to client homes throughout territory of Baltimore and surrounding areas
• Active Driver's License and Auto Insurance
• Proof of TB Skin Test, and/orTB Screening Documentation

Job Type: Full-time

Pay: $62,000.00 - $67,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Gym membership
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Travel reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Lutherville Timonium, MD 21093 (Preferred)

Ability to Relocate:

• Lutherville Timonium, MD 21093: Relocate before starting work (Preferred)

Work Location: In person

Salary : $62,000 - $67,000