Client Services Manager

Job Title: Client Services Manager
Job Type: Full Time
Pay: $55,000-$58,000 with bonus potential 

Overview: 

The Client Services Manager will have the overall responsibility of managing and developing all client services as well as caregivers for Senior Helpers. This includes meeting goals for retention of clients and managing the growth of hours from current clients. Our ideal candidate will have a sales mentality and be results driven.

Primary Responsibilities (including, but not limited to):

• Has a regular communication process for new clients that includes caregiver introductions, first day of service calls, and a visit within the first 30 days of service.
• Ensures that clients and their families are satisfied with the Senior Helpers services and works to find solutions with the appropriate employees and/or family members.
• Visits all clients on a bi-monthly basis to assess the quality of services as well as the client and family satisfaction and happiness level.
• Spends approximately 2-3 days out of the office re-assessing clients and managing client visits in the hospital, rehabs, facilities, etc.
• Edits the client care plans as needed.
• Coordinates client activities such as field trips, and in-home activities.
• Communicates with scheduler if caregivers need to be changed.
• Generates up to 20% internal growth each month.
• Completes assessments and works toward revenue goals (in the absence of a Marketing & Sales Director who completes assessments).
• Manages the client contact board.
• Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly.
• Distribution and management of the client newsletter or manages the client service coordinator to do same.
• Takes service inquiry calls and follows up with leads to meet revenue goals.
• Seeks opportunities to up sell and promote added hours through sale of gift certificates and other offerings.
• Other duties as assigned

Qualifications:

• Associate's or Bachelor's degree and three years of related work experience strongly preferred
• Previous clinical background experience is strongly preferred
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with prospects, clients, and client families
• Ability to quickly build rapport with people of all cultures
• Creative, innovative, and problem-solving abilities necessary 
• Proactive problem prevention and issue resolution leadership ability
• Minimum of one-year experience managing clients
• Ability to visit client homes in the assigned territory 
• Proficiency in Microsoft Word, Excel, internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

Benefits:

• Competitive pay
• Growth potential
• Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company
• Company paid Life Insurance, AD&D, and Short-Term Disability
• Competitive group rates for Voluntary Long-Term Disability
• 401k with excellent matching
• Paid vacation, personal days, and holidays. We also offer a paid day off for your birthday!
• Allowance reimbursement for Gym Membership

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary : $55,000 - $58,000