What are the responsibilities and job description for the Client coordinator position at Senior Helpers - Sunbury, PA?
Who We Are
Senior Helpers, the nation's premier provider of in-home non-medical senior care, has an immediate opening for a Client Services Coordinator in its Mifflinburg, PA office.
Primary Responsibilities (including, but not limited to) :
Responsible for Day 1 Intros of Caregivers to Clients
Calls Clients and Caregiver after Day 1 to ensure appropriate fit of Caregiver to Client, overall satisfaction of the client, and works with Care Manager on any issues needing remedied
Responsible for performing activities of the 30 / 60 / 90 Policy
Calls to client (or their family) to ensure continued satisfaction of services
Visits to client to ensure Caregiver is performing to care plan and client is satisfied with services
Works with client to complete contracts and collect deposit if additional private pay hours are secured
Creates Client Services folders and welcome packets
Ensures proper filing of all client paperwork and folders
When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
Follow-up on any negative client satisfaction results from Life360 or from calls to the office, within 24 hours of being notified.
Coordinates with the Care Manager on any remediation actions if necessary
Perform On-call duties as assigned
Other duties as assigned.
Qualifications :
Must be willing to drive to client’s homes as needed within the territory (within 30 miles of Sunbury, PA). May use the company car for transportation.
Bachelor’s degree with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry
Minimum of 6 months experience in a customer service role.
Must have excellent phone skills and follow-up skills with prospects, clients and client families
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Proactive problem prevention and issue resolution leadership ability
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn other software programs quickly
Ability to work independently and as part of a team
Benefits :
Base salary of $40,000 to $42,500 dependent upon experience
Performance based incentives of up to $3,250 per year!
Weekend On-Call Pay!
2 weeks paid vacation!
8 paid company holidays!
Eligible for Medical, Dental, Vision, Life, Short Term Disability, Critical Illness Insurance, and more after 90 days
Opportunities for advancement
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Last updated : 2024-11-22
Salary : $40,000 - $42,500
