What are the responsibilities and job description for the Office Manager (new Senior Care agency - up to $26/hr) position at Senior Helpers?

Senior Helpers of Coastal Orange County

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Office Location : Mission Viejo (on-site)

Non-exempt hourly position : $23 to $26 per hour (depending on experience)

Most people have some personal experience with providing care to a loved one. For our team at Senior Helpers of Coastal OC, this story started with seeking care for our grandmother who we lovingly called Baaji. Then it was about finding compassionate and experienced care for our father Papawho had severe complications from a surgery that left him disabled. This care continues even today, and these experiences led us to start a senior care agency with a promise to make a difference in others' lives.

As we build our team and expand our footprint in the South OC area, we are looking for a compassionate individual, driven by family values and a strong desire to provide Disney-level customer service to local seniors and their families.

Want a career where you can serve others and make a greater impact in your community ?

We provide care and comfort to seniors so they can age safely and gracefully in their own homes. Maintaining their independence is critical to them and we help give their families peace of mind that their loved one is being provided exceptional care. You will play a central role in this!

Are you eager to learn and grow in a fast-paced industry?

This is a high impact role and an opportunity to join a team that's poised for fast growth. You will work in close partnership with the owner and be able to take on leadership roles, gain industry certifications and build a strong professional career.

Are you passionate about managing care teams and running operations ?

Primary Responsibilities

Manage the Caregiver recruiting cycle

Lead all activities related to caregiver sourcing, recruitment, interviewing and on-boarding

Take ownership of caregiver training, background checks, orientation and shift scheduling

Manage caregiver retention efforts with rewards and recognition best practices

Assist with Office operations

Answer all incoming phone calls and client inquiries in a pleasant and warm manner

Perform general office functions as needed to operate or promote a start-up business

Be open to potential caregiving duties as required to fill in open shifts (only in case of emergency fill in's)

Assist with Client communications

Create and distribute client welcome packets

Maintain frequent communication with clients, family members, and their care team

Manage and file information from incoming leads and existing clients while maintaining strict confidentiality (following HIPAA and other privacy policies and regulations)

Required Skills and Qualities

Prior healthcare or senior care industry experience preferred

Flexibility and “roll-up-your-sleeves” attitude

Self-starter; proactive – can work independently with minimal supervision

Experience in office management or HR-related function preferred

Excellent organization skills

Ability to adapt to changing priorities and responsibilities of a growing business

A healthy sense of humor!

Background checks and other pre-employment screening will be required

Benefits

Competitive compensation with aggressive incentive plan

Referral bonuses

Fun & inclusive team-focused work environment

Welcome gift and new hire packet

Family-oriented management culture with lunches, team outings and fun activities

Extensive hands-on and virtual training available

Opportunity to expand skills for personal and professional growth

Rewarding career that will leave you proud and fulfilled each day

Access to medical benefits and 401k options (based on eligibility)

Every team member contributes to our mission of providing exceptional in-home care every day. We are proud to be part of the Senior Helpers franchise system that is the first and only national home care provider to receive certification as a Great Place to Work .

Job Type : Full time

Equal Opportunity Employer

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Salary : $23 - $26

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Office Manager (new Senior Care agency - up to $26/hr)

What are the responsibilities and job description for the Office Manager (new Senior Care agency - up to $26/hr) position at Senior Helpers?

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