Social Work Case Manager

Job Summary
The Social Work Case Manager is a critical part of the team at Senior Helpers making a differerence with our clients/family, caregiver and community! The position is part of a case management team.

Primary Responsibilities (including, but not limited to):

*Has a regular communication process for new clients that includes caregiver introductions, first day of service calls/intros, and a visit within the first 30 days of service, 60 (if needed), 90 day and change of condition reassessments.

*Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate caregivers and/or family members.

*Visits clients on a regular basis to assess the quality of services as well as the client and family satisfaction and happiness level. Spends approximately 2-3 days out of the office doing assessments, re-assessing clients and managing client visits in the hospital, rehabs, facilities, etc.

*Develops and updates Client care plans and tasks.

*Updates and attends Client dashboard weekly.

*Communicates with Schedulers/HR/Recruiter needs.

*Reviews daily logs to ensure that each caregiver is following the care plan.

*Takes service inquiry calls and follows up with leads to meet revenue goals.

*Complete client assessments to determine what services are needed.

*Provide clients with community resources information (Hospice, home health, ADRC, etc.).

*Works with community agencies and care management groups to ensure the best care possible.

*Represents Senior Helpers at networking events and contributes to the marketing face of the company.

*Address all immediate policy violations with caregiver while in the field otherwise provide the HR Manager with written statement of policy violation, exclusion etc....

*Trains new caregivers during orientation on client care.

*On call rotation for urgent inquiries.

Qualifications

• Bachelor’s degree in Social Work
• Experience working with seniors preferred
• Must be able to drive, have a valid Driver's License and Car Insurance and pass driving check.
• Must be able to pass a state and country background check and drug screen.
• Excellent relationship management skills, demonstrating empathy and understanding towards clients' needs.
• Knowledge of relevant laws, regulations, and ethical standards in social work practice.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong communication skills, both verbal and written.
• May require after hours or weekend work depending on demands of client or prospect need.

This position is essential for ensuring that clients receive the support they need to thrive within their communities. If you are passionate about making a difference in the lives of others through effective case management, we encourage you to apply. Compensation will be dependent on experience and we offer bonus potential.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to Commute:

• Madison, WI 53704 (Required)

Ability to Relocate:

• Madison, WI 53704: Relocate before starting work (Required)

Work Location: In person