Business Development Coordinator

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for successful lead generation and move ins to the community. The Business Development Coordinator targets referral sources and other community resources from the professional medical community and various community associations for the purposes of promoting services and on-site assessment of prospective residents. The primary responsibility will be to manage relationships of key referral sources and other community resources for the purpose of: educating referral sources to our products and services and to expedite care coordination and follow-up to ensure successful resident transition.  The Business Development Coordinator is part of the inside sales team and will also support inside sales functions, as needed.   

Job Description

• Create, plan, and implement events with Sales and Marketing Team and Resident Program Director to bring in prospective residents.
• Develop and maintain a good working relationship with residents, families and professional providers of care.   
• Define and develop key macro referral sources and maintain relationships with them. 
• Generate the required number of professional referrals needed for the community to achieve the move-ins required to meet financial expectations. 
• Provide ongoing product-service education to trade organizations, hospital departments, physicians and others.
• Work with Director of Sales and Marketing/Business Development Director to develop and implement strategic sales and marketing plans to achieve quarterly move-in objectives.
• Plan and execute territory call objectives to build and maintain multiple senior-related community resource networks.
• Support inside sales with prospects including but not limited to: lead follow up, inquiries, sales coverage inside the community, securing move-ins.
• Communicate in timely manner with the appropriate sales and operations team members regarding initiatives in progress that may generate referrals to the community.
• Manage and maintain a thorough working proficiency and keep professional contact records current in the sales database.
• Fully comprehend and can explain to others the basic legal aspects of sales contracts, language and terms.
• Participate in the Manager on Duty program. 
• Enter all interactions between the Move In Coordinator and the prospective resident/family into the CRM.
• Attend all required training, in-service, and staff meetings.
• Assist incoming residents with all facets of transition and move to the property.
• Support marketing team by assisting with tours, responding to telephone inquiries, hosting functions, and community outreach as needed. 
• Assist in the sales process with prospects and in the production of reports.
• Coordinate the refurbishing, cleaning and inspection of units after move-outs and before move-ins.
• Communicate incoming residents’ special needs or requirements to the appropriate channels.

Qualifications

• No experience is needed, though previous sales experience of any kind is preferred. 
• Bachelor’s degree in business or sales related field is preferred. 
• You are detail-oriented and take pride in crossing T’s and dotting I’s.
• You have an outgoing personality and enjoy communicating with co-workers from multiple departments, as well as prospective residents and their family members. 
• You have a professional demeanor and appearance.
• You currently have a valid Driver’s license.
• You excel at meeting deadlines and sales goals. 

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.