What are the responsibilities and job description for the Regional Manager position at Senior Services Plus?
Under the supervision of the In Home Services Program Manager, the Regional Manager is responsible for coordinating services provided to individuals in their homes and ensuring that employees deliver services in a caring and respectful manner in accordance with relevant agency policies, IDOA requirements and industry standards. The Regional Manager is responsible for covering the Alton region where offices are located.
RESPONSIBLITIES:
- Supervise the coordination, planning and scheduling of home care services.
- Ensure that all clients are serviced per their Plan of Care Notification.
- Ensure that all policies, procedures and documentation is maintained per CCP partner contracts.
- Ensure adequate staffing levels are maintained to service clients; interviewing, selecting, orienting and training Home Care Aide staff in accordance with SSP policies and federal EEOC guidelines.
- Communicate with CCU, referral sources, participants, and other internal and external customers to facilitate the delivery of home care services.
- Communicate to staff; agency information through department meetings, one on one meetings, inter personal communications and appropriate e-mail.
- Lead employees to meet SSP’s expectations for productivity, quality and goal accomplishment by providing feedback and disciplinary action when necessary.
- Complete and submit accurate payroll information to HR no later than 5 business days prior to pay date.
- Coach, mentor and develop staff including new hire orientation, quarterly in-service training and career development planning and opportunities.
- Ensure that performance reviews are conducted and documented for all Home Care Aides in accordance with the SSP’s policies.
- Ensure that required background checks, drug screens, and medical clearance physicals are conducted for all staff in accordance with the SSP’s policy on Pre-Employment Background Checks; prior to servicing clients.
- Ensure that job description(s) for the all positions are signed by the candidates and supervisor or designee, in accordance with the SSP policy.
- Ensure that any employee, whose duties include transporting clients in private/personal vehicles have a valid driver’s license and carry the appropriate automobile insurance coverage.
- Ensure that confidentiality of information, concerning clients and staff, is maintained.
- Ensure that monthly phone monitoring and client home visits are completed per IDOA contracts.
- Conduct In-home assessments as needed.
- Relay all changes in scheduled hours to both staff and clients. Schedule subs when needed..
Other duties as assigned.
- Must attend all company/IHS events on site and off site.
- Help conduct all appropriate staff interviews for the department.
- All and all other duties asked/assigned.
QUALIFICATIONS:
- High school diploma or equivalent.
- Minimum of 2 years of experience in Home Health Management, Personnel Management or Scheduling
- Strong written and oral communications skills
- Ability to complete Department sponsored CCP training within 90 calendar days from date of employment.
- Minimum of 24 hours of documented approved in-service training on aging related subjects, (16 hours selected from Department designated topics) each calendar year.
- Strong supervisory skills.
- High degree of discretion dealing with confidential information.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $45,000