What are the responsibilities and job description for the Remote Caregiver Support Specialist position at Seniors Helping Seniors Bethesda?
Seniors Helping Seniors® Bethesda is a premium home care agency that matches retired, active seniors with seniors who need help to continue living independently. Our team believes that seniors can help each other age with dignity, grace, and respect. One of the most important aspects of our services is providing companionship to those we serve. To do so, we pair caregivers with clients who share similar interests and backgrounds.
We are looking for a support specialist to oversee and manage our team of caregivers. The caregiver support specialist will work from home and be tasked with remotely overseeing our caregiver team and hiring processes.
Responsibilities:
- Answer phone and direct calls as appropriate;
- Taking applicant phone calls and intelligently discussing caregiver position;
- Applicant outreach, screening, hiring, and onboarding;
- Manage and maintain applicant tracking in the designate CRM system;
- Manage job postings and respond to applicants in a timely manner;
- Caregiver management and oversight;
- Manage confidentiality of information;
- Developing strong camaraderie and working relationship with our caregivers;
- Ensure caregivers follow company policies and procedures;
- Excellent communication, and problem-solving skills;
- Ability to work remotely and with minimal supervision;
- Ability to properly use relevant software applications and portals;
- Assist with caregiver payroll;
- Collaborate with the office team to enhance applicant retention and overall positive candidate experience;
- Maintain updated personnel files.
Job Type: Full-time
Pay: $17.50 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Mileage reimbursement
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Bethesda, MD 20814
Salary : $18
