Office Manager - In-Home Services for Seniors

Job Summary
The Office Manager is instrumental in providing information about the mission of Seniors Helping Seniors while focusing on establishing working relationships with referral sources and generating interest in our services from qualified Receivers who want to remain independent in their own homes. The Office Manager will retain long-term, quality customers by executing sales procedures, being knowledgeable about all services and community resources, and following all SHS procedures so that customers' needs and expectations are met or exceeded. In addition, the Office Manager will assist with converting "prospects" into "Receivers" and "Caregivers" through the implementation of an orchestrated sales process to assure that the company's and the employee's sales goals are met or exceeded.

Responsibilities and Tasks

• Recommend to management ideas, products, programs, services, etc., for the vision of the company's sales efforts that are consistent with and focused on the company's overall Strategic Objectives.
• Recommend ideas, products, programs, services, etc., that can reduce costs and/or increase revenue.
• Work all the hours as scheduled to meet the needs of the Receivers and SHS.
• Follow all systems and procedures to assure the customer's goals and needs and the company's strategic objectives, financial goals, and standards are met or exceeded.
• Assist with implementing improved systems, policies, and procedures designed to enhance our sales operations, including training, promotions, products, documenting features and benefits, etc.
• Assist with implementing the procedures necessary to ensure success in selling and providing services for SHS and delivering them to our customers in a timely, cost-effective, and profitable manner.
• Use all forms necessary to track and account for sales and services concerning identified goals.
• Assist in recruiting, hiring, and orienting all new Caregivers who provide services for SHS.
• Provide input, training, and assistance to team members about optimum performance in their efforts to produce the results required by their position within the company.
• Follow all procedures and use the forms necessary to provide safe, quality services to our Receivers.
• Assist with implementing a "Caregiver In-service Orientation Plan," based on a 12-month calendar, with assuring regular, routine, and timely presentations related to seniors' issues, challenges, and special needs.
• Plan and implement your daily schedule to generate, convert, satisfy and retain customers utilizing a system for generating results.
• Report regularly (at least weekly) relative to accomplishing goals established for this position.
• Schedule on-site Assessments with all Receivers before initial service delivery.
• Maintain the Client Relationship Management (CRM) system.
• Monitor all services provided and assist with preparing monthly Invoices.
• Keep an accurate and up-to-date customer file and summarize and document customers' comments and personal information to do adequate follow-up and get new referrals.
• Be aware of all pricing, products, programs, services, and training information relative to SHS.
• Maintain contact with all employees, Caregivers, and Receivers (and family members) regularly by phone or personal appointments or email.
• Assist with reviewing, approving, and preparing Payroll within an established timeframe.
• Advise on when to advertise for, and assist with interviewing and hiring all Caregivers as necessary or required.
• Regularly review reports that summarize the key indicators of the sales goals and objectives to assure the company's accuracy, accountability, and success, including the A/R report and Activities Calendar. Inform the Director of Client Relations or the Director of Operations of any discrepancies.
• Assist with maintaining an annual In-service Orientation Plan, Operations & Procedures Manual, and a Grass Roots Marketing Manual for SHS.
• Assist in providing information for and contributing to weekly management meetings, including reports on service hours provided, customer requests, sales trends, referral activities, Accounts Receivable, etc.
• Assist with making recommendations for purchasing new products, equipment, or supplies, adding or eliminating services, or adjusting prices to be more competitive in the marketplace.
• Assist with evaluating and making recommendations for improving customer service and retention that are under the company's strategic objectives, financial standards, and budget guidelines.
• Assist with preparing and writing reports and giving presentations for SHS that meet or exceed the information necessary to accomplish the company's strategic objectives.

General Standards

• Perform all work and comply with all policies, procedures, standards, and rules of conduct as described in the SHS Policy Manual for Employees and as communicated by SHS management and in the spirit of the company's strategic objectives.
• Orchestrate, complete and quantify all assigned work following the quantity and quality standards and within deadlines established by Management.
• Notify immediate supervisor of any issues that cannot be resolved or deadlines that can not be met within a reasonable time frame and before the deadline has arrived.
• Complete special projects or assignments as assigned by the Management.
• Provide reports and information as requested by Management.
• Perform other related duties as assigned by Management.
• Hold all proprietary company information regarding SHS, its employees, and its customers strictly confidential and for official use only. Share proprietary details with employees, caregivers, and Caregivers on a "need to know" basis.
• Return all telephone calls and emails, both internal and external, within two hours whenever possible and within one business day at the latest.
• Report working on time following the work schedule established and approved by Management.
• Report working dressed correctly following the standards for appearance and grooming established for the position and communicated by SHS management.

Requirements

• Proven experience in in-home services or within medical field is preferred.
• Strong team management skills with the ability to supervise effectively.
• Excellent organizational skills with attention to detail.
• Proficient in front desk operations and customer service.
• Knowledge of payroll systems and employee record maintenance.
• Experience in event planning and coordination is a plus.
• Ability to develop training programs for staff development.
• Strong communication skills, both verbal and written.

If you are a motivated individual with a passion for office management and team leadership, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Sioux City, IA 51102 (Required)

Ability to Relocate:

• Sioux City, IA 51102: Relocate before starting work (Required)

Work Location: In person

Salary : $25