Site Service Supervisor/Superintendent

Position Summary: The Site Service Supervisor/Superintendent is responsible for managing all aspects of field installation projects, from delivery through completion. This role includes overseeing installation crews, coordinating subcontractors, maintaining safety and quality standards, and working closely with internal teams and clients to meet project objectives. This position involves domestic travel.

Essential Duties & Responsibilities
Supervise field installation teams and subcontractors including
Coaching and mentoring
Performance management
Tracking attendance
Monitoring productivity and efficiency on job sites
Ensuring compliance with safety protocols and procedures
Documenting incidents, delays, and issues for reporting and resolution
Verifying timecards and approving hours worked (if applicable)
Tracking completion of training and certifications
Conducting regular check-ins or job site audits
Providing ongoing feedback and support for skill development
Monitoring adherence to quality standards and installation procedures
Develop and manage job site schedules and work assignments
Coordinate with Project Managers, clients, and cross-functional teams
Track project progress and make adjustments to meet deadlines
Oversee material and equipment deliveries
Maintain accurate daily job site logs and reports
Promote a positive and safety-driven work environment
Train and onboard new part-time installers and subcontractors
Monitor field expenses and manage inventory to support profitability
Provide technical support and troubleshooting for product and warranty issues
Collaborate with Product Managers and the PMO office for process improvements
Serve as a backup to the Director of Installations
Support and train Service Partners
Attend quarterly corporate meetings and participate in install team events
Ensure compliance with quality standards and safety regulations
All other duties as assigned

Minimum Requirements
High School Diploma or equivalent (required). Bachelor’s degree in construction management, Engineering, Project Management, or a related field preferred. Equivalent combination of education and experience in construction supervision, field operations, or installation project management will also be considered
Must have a valid driver’s license
Must be able to pass a background check and drug screening
Proven experience managing and training field or construction teams
Background in construction, installation, or site services
Experience operating equipment (telehandler, forklift, scissor lifts, and more)
Familiarity with Microsoft Windows operating systems
Previous experience with scheduling, resource allocation, and vendor coordination
Experience creating and maintaining job site documentation
Strong leadership and team management skills
Excellent interpersonal and communication abilities
Highly organized and self-motivated
Ability to read and interpret measurements, drawings, and basic blueprints
Ability to perform layout providing critical starting points
Technical aptitude for using basic hand and power tools
Able to work collaboratively across departments and with external partners
Strong attention to detail with a focus on safety, quality, and process improvement

Travel Requirements
Up to 50% travel required, both domestically.

Physical Responsibilities & Work Environment
Ability to stand for 6–12 hours at a time
Lift and carry 50–75 lbs. regularly
Use steps, ladders, and tools requiring fine motor coordination
Work in both indoor and outdoor environments, including active construction or job sites
Exposure to noise, machinery, and variable temperatures depending on project location