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Case Manager
Position: Case Manager
Status: Full-Time, Non-Exempt
Location: Forest Hills, New York
Compensation: $24.50 - $28.85 hourly
About Queens Community House (QCH)
Queens Community House (QCH) is a multi-site, multi-service settlement house committed to empowering the diverse communities of Queens. Through a broad spectrum of programs, we support individuals of all ages in achieving their personal, educational, and career goals while fostering inclusive and thriving communities.
We welcome individuals from all backgrounds who share our commitment to social justice and community well-being to join our team.
About the Role
QCH is seeking a participant-centered Case Manager to join our Training Pathways – Career Services team. In this role, you will work closely with young adults (ages 18–30) to identify barriers to success, develop individualized plans, and support them in reaching their personal, educational, and career aspirations.
- Caseload: 20 – 30 participants per month.
- Post-Program Support: Outreach for up to two years post-completion.
- Supervision: Reports directly to the CRED Program Director.
Key Responsibilities
Case Management:
- Develop individualized service plans outlining participants’ short-term and long-term goals.
- Conduct comprehensive assessments to support participants in identifying career paths.
- Maintain participant records (physical and digital) and track progress using SharePoint, DYCD Connect, and Salesforce.
- Perform outreach and follow-up services for 35 program alumni annually (up to 12 months post-program completion).
- Conduct home visits and attendance outreach.
- Connect participants with QCH wraparound services and external support networks.
Collaboration & Support:
- Work interdepartmentally to connect participants with Family Support Services and other wraparound support programs.
- Partner with Career Services colleagues to coordinate participant care.
- Monitor and track grades, attendance, and progress to ensure continued success.
Family & Community Engagement:
- Maintain ongoing communication with parents/guardians to support participant achievement.
- Facilitate access to community resources and referrals.
Administrative Responsibilities
- Maintain accurate case notes and document all student interactions in DYCD Connect and Salesforce.
- Participate in team meetings, professional development, and organization-wide events.
- Attend stakeholder meetings and represent QCH in community partnerships.
Qualifications:
- Bachelor’s degree in psychology, social work, criminal justice, or a related field.
- 2 – 4 years of experience working with individuals involved in the criminal justice system, mental health, substance use, or behavioral health services.
- Proficiency in Microsoft Office Suite and data tracking systems (e.g., DYCD Connect, Salesforce).
- Ability to work independently and as part of a team while managing multiple priorities.
- Full-time availability with flexibility to adjust schedules as needed.
Preferred Skills & Qualities:
- Strong interpersonal and communication skills to engage youth, families, and community partners.
- Experience facilitating workshops for youth audiences
- Knowledge of Fair Chance Act is a plus.
- Familiarity with community-based partnerships and referral systems
- Empathy-driven approach aligned with QCH’s mission of building inclusive communities.
What We Offer:
- Medical, Dental, and Vision Insurance
- Life Insurance & Flexible Spending Accounts (FSA)
- 403(b) Retirement Plan
- Paid Family Leave (full pay during approved leave)
- Up to 27 days of PTO (17 in the first year) 12 sick days
- Federal holidays off
- Ongoing training, professional development, and networking opportunities
Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Drug-Free Workplace.
Salary : $25 - $29
