Workforce Instructor - CRED

Join the Queens Community House (QCH) Team!

Queens Community House (QCH) is a multi-service organization serving children, youth, families, and older adults across the diverse neighborhoods of Queens. Our mission is to empower individuals and families by providing tools that enrich their lives and foster the development of healthy, inclusive communities. We are seeking passionate, dynamic individuals who share our commitment to making a meaningful impact.

QCH is looking for a dedicated Workforce Instructor to lead the Community Resources for Employment and Development (CRED NYC) trades training programs within our College and Career Services division. This role is key in overseeing program operations and ensuring the delivery of high-quality services to participants ages 18-40 who have been directly impacted by the justice system or reside in high-crime areas. The Workforce Instructor will provide engaging instruction, build strong relationships with participants, and work collaboratively with community partners to drive client-centered outcomes.

The ideal candidate will bring expertise in community engagement, program management, and a passion for helping participants succeed. This role is perfect for someone who is driven to make a tangible difference in the lives of young adults by equipping them with the skills and tools needed for success.

Primary Responsibilities:

• Facilitate engaging, high-impact training sessions both virtually and in-person, covering topics such as Food Prep License, Retail Fundamentals, Basic Computer Literacy, First Aid/CPR, Driver’s Education, OSHA, and more.
• Develop and deliver Workforce Ready training, including resume creation, cover letters, goal setting, mock interviews, financial literacy, and soft-skill development.
• Model and teach appropriate workplace behaviors and communication for program participants.
• Lead orientation and Open House sessions to acclimate participants to the program.
• Create and distribute classroom handouts, instructional materials, visual aids, and manuals.
• Help participants develop career goals and work towards achieving them.
• Recruit guest speakers for weekly Job Club sessions and other special events.
• Complete all required documentation, including case notes, data entry, and other clerical tasks.
• Provide case management support to participants throughout the training process and facilitate their transition to working with Case Managers.
• Evaluate training effectiveness and adjust as needed to ensure skills and techniques are being applied in the workplace.
• Collaborate with local businesses to develop internship and employment opportunities for participants.
• Assist with curriculum development and facilitation for other Youth Workforce programs.
• Provide coverage for other areas as needed.

Qualifications:

• BA/BS in a related field and a minimum of 2 years of training experience; or an equivalent combination of education and experience.
• Strong communication, time management, and organizational skills.
• Proven ability to work effectively with diverse groups and handle multiple tasks under pressure.
• Excellent interpersonal skills and the ability to maintain confidentiality in sensitive situations.
• Strong attention to detail and organizational efficiency.
• Proficiency with various computer applications and willingness to learn new software.
• A proven track record of excellent follow-through on assignments.

What We Offer:

• Competitive salary based on experience
• Comprehensive benefits package including:
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403b Retirement Plan
• Up to 27 days of annual leave (17 days in the first year) and 12 sick days
• Specified Federal Holidays off
• Professional development, training, and networking opportunities

Additional Benefits:
QCH supplements New York State Paid Family Leave to ensure team members receive full pay during approved leave.