Quality Engineer

Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8 e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers -more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results.

Included in the Sensaria brand family are 2 of the industry’s leading professional printing providers: Bay Photo and ProPrints. Together, these brands serve a creative and inspiring community of Artists and Professional Photographers throughout the US and around the world. The professional photo printing industry is defined by the quality of the products, white glove service, and powerful workflow solutions. Bay Photo specifically has been on the cutting edge of innovative photographic printing and photo finishing services for nearly 50 years.

Position Summary:

We are seeking an experienced, customer focused Quality Engineer to work on-site with our Operations and Engineering teams. The Quality Engineer will report to the Engineering Manager and be based in our Scott’s Valley, CA location, where you’ll collaborate in person, 5 days per week. provides direct support on quality and compliance to internal departments and programs whilst remaining aligned to company-wide strategic business objectives. Responsible for implementing best practices, preventative, and continuous improvement quality management systems that provide customer satisfaction.

Essential Duties and Responsibilities:

• Analyze customer returns and drive programs to reduce return rate.
• Respond to customer quality requests and escalations.
• Interfaces with all appropriate departments and customers as related to quality problem resolution.
• Drive programs to reduce scrap and reprint rates.
• Develop and support KPI data collection and reporting.
• Develop, document, and maintain quality standards.
• Assure products are being built to specification.
• Sustain audit processes that gives rapid feedback to production teams on quality adherence.
• Participate in new product development to assure that processes are capable of producing quality parts.
• Execute PFMEA and controls plans.
• Prepare training materials related to the quality management system.
• Maintain and support a calibration system.
• Assure that printing platforms are operating in specification.
• Assess process capability and work with operations to ensure processes are capable of meeting critical to quality specifications.
• Defining and documenting product and process specifications.
• Driving and leading improvement teams to implement changes that accelerate the business and proactively reduce the risk for errors and non-conformances.
• Other duties and special projects as assigned.

Skills, Intellectual Demands and Job Requirements:

• Training in root cause analysis and problem solving
• Data driven w/data analysis capabilities
• Capable of presenting technical information clearly and concisely to non-technical audiences
• Collaboration Skills
• Excellent organizational skills and ability to multi-task while also reassessing priorities on a continual basis
• Ability to listen to people, perceive the real problems, and bring issues to a successful conclusion
• Understanding of Lean Manufacturing principles
• Poka yoke (mistake proofing) design and implementation
• Color theory knowledge preferred
• Print Industry Experience preferred

Education & Experience:

• Bachelor's or master's degree in engineering or related sciences.
• 3 years of experience in a quality or manufacturing function
• Proficient in commonly used software programs: Microsoft Office including Excel (e.g., Pivot Tables and V-lookups), Looker (or equivalent BI tools), etc.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work for a dynamic and growing company.
• Collaborative and supportive work environment.
• Opportunity to be a part of a best in class quality team.

Base Salary Range- $98,600-$112,000 plus bonus opportunity benefits

Join Our Thriving Team

At Sensaria Bay Photo, we're dedicated to creating a collaborative and supportive work environment where passionate individuals can make a real difference. If you're results-oriented with a commitment to quality and efficiency, we encourage you to apply!

Benefits: Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, paid maternity and paternity leave, paid floating holiday, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.