Gen AI Support Engineer

Sensiple Inc., service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website:

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Sensiple, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status

Our client is looking for a Gen AI support Engineer, Hartford CT (Day 1 Onsite) (Locals only). This is a 12 plus months contract role. Please find below the details of the position.

Job Description

Position Title: Gen AI support Engineer

Location: Hartford CT (Day 1 Onsite) (Locals only)

Length: Long term Contract

Requirement:

We are seeking a highly skilled and motivated GenAI Support Engineer to join our team. As a GenAI Support Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our AI-driven products and services. You will work closely with customers, engineering teams, and product managers to ensure the smooth operation and optimization of GenAI models, systems, and applications. Technical Support: Provide expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues. End User Interaction: Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges. Problem Resolution: Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts and software Collaboration: Collaborate with engineering and product teams to improve product features, functionality, and reliability based on customer feedback. Documentation: Create and maintain detailed documentation of support processes, issues, and resolutions for internal and external stakeholders. Training and Guidance: Assist in training customers and internal teams on best practices for using and maintaining GenAI products. Monitoring and Reporting: Monitor system performance, perform regular health checks, and generate reports on system status, incidents, and resolutions. Continuous Improvement: Stay up-to-date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools. Qualifications Proven experience in a technical support or engineering role, preferably in AI/ML/GenAI environments. Experience with GenAI models (e.g., GPT, Claude, PaLM2, Llama2) and frameworks (e.g., RAG, Agents, COT).Hands-on experience with any of cloud platforms (Azure, AWS, Google Cloud Platform) and DevOps tools (any CI/CD platform)Strong problem-solving and analytical skills. Proficiency in programming languages such as Python, Java, or C . Familiarity with RESTful APIs, microservices architecture, and database management. Excellent communication and interpersonal skills. Ability to work independently and in a team-oriented, collaborative environment. Customer-focused mindset with a passion for delivering high-quality support Experience with natural language processing (NLP) and machine learning (ML) models. Experience with large language models (LLMs) such as GPT-3.5 Turbo, GPT-4.0, and GPT-4-O. Familiarity with containerization technologies like OpenShift, Docker, and Kubernetes. Experience with application monitoring solutions like Dynatrace and Splunk

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to bsharumathi at sensiple dot com.

Regards

Sharumathi | Sensiple Inc.,

bsharumathi at sensiple dot com

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.